Customer Testimonials
We were traveling from Michigan when our Odyssey broke down on the highway. We had it towed at night to Rusty Wallace. Wendy in service worked with their team to get everything fixed and help us get on our way as soon as possible. She had consistent and clear communication with us and had the shuttle service pick us up promptly from our hotel.
The dealership is terrific. Chad Campbell runs a great operation. I have received good service from Randy in the Service Department. I love my Honda CRV.
Have dealt with rusty Wallace Honda for years & years. The whole crew at Rusty Wallace are so helpful. We have extended family that trade with rusty Wallace. I recommend this dealership To my friends.
Received excellent customer service and everyone was helpful and friendly. I got my car washed and Ben was awesome!
Always great service. Always
Great service, and a professional & friendly associate!
Alex Sutherland was honest and great to work with. He was patient with me and all my questions. Great buying experience.
Rusty Wallace Honda was amazing! The staff is unbelievable!
As always kind courteous and loving people, especially Randy Owen's. They always do a great job in taking of customers and their vehicles. Chad Campbell is awesome
Best service knowledge of products
A big thanks to Dave Fergerson and the Rusty Wallace Team! Best of luck with your future endeavors down south Dave! We appreciate your helpfulness and professionalism with our 2020 Certified Honda Crv purchase! You made buying our new family vehicle very enjoyable. Thanks again!!
I really enjoyed my vehicle buying experience with Rusty Wallace Honda. Alex was a great salesman! He kept us hydrated on such a hot day, and made sure we were his number one priority. Alex had patience with our picky search and was very knowledgeable about the vehicles. We never felt pressured or rushed. We left with a vehicle that made us all happy!
Great service!
Excellent customer service, honest and trustworthy
Great service overall, keep updating the process on how things going with your car Clean waiting area, and free snacks/drinks for customers Love it
I have been using Rusty Wallace Honda at Callahan for the past 2 years since I bought my Acura RDX. Every person I have dealt with has always been so courteous and also transparent about what I need and what it will cost. Prices seem reasonable and I am happy when I leave. I never have felt taken advantage of. The employees all seem happy to be there as well. Thank you!
Ben was friendly and helpful. My service was completed in a timely manner and no one tried to sell me unnecessary services. I love Honda and Rusty Wallace Honda!
We ,my wife and I like Rusty Wallace Honda service department for their professional , and efficient employees we especially like Randy Owens he always takes time to personally check the vehicle before we leave. From: Ronnie Cardwell
As always - excellent service from Rusty Wallace Honda! Lisa was great!
All good!
Very reliable and friendly. Thank you Sidney for your excellent help.
Thanks for helping us while on vacation! Steve went above and beyond and suggested an amazing bike ride in addition to excellent service. 10/10 would recommend!
Very quick service with an accommodating waiting room. The staff are very friendly.
Luis in the service department was the bomb.com!
Customer service is outstanding and Sidney Booth always goes the extra mile for customers.
Ben in the Service Department was extremely helpful and was wonderful to work with.
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We were traveling from Ohio to Florida on I-75 and had issues with our van not having full power due to our VSA system not working properly. We called Rusty Wallace Honda in Knoxville at 4:30 and were told by their very cheerful receptionist that they were open until 6:00. She said she couldn’t make any promises about our van getting fixed that day, but that they do their best to keep travelers on the road. When we arrived around 5:00, we were met with real Southern hospitality. Before we knew it, our van was being checked out and the issue was ...
Extremely happy with Rusty Wallace Honda. They have been very helpful each and every time I have been there.
Excellent service from making the appointment to getting the car back as promised. Service advisor Randy went above and beyond to meet our needs. We'll continue to go here for service and purchase our next vehicle.
Always receive great customer service! They took care of all our service needs in a timely fashion.
Another great experience getting our vehicle serviced! Randall Owens patiently answered all of our questions and was extremely helpful!
Sid is the best service advisor. A mechanic that I don’t know his name stayed as well as Sid late afternoon on a Saturday to make sure my van was finished. That is excellent customer service something that is missing today. I would recommend Sid and his co workers for anything you need done on a Honda. They blow the other guys out of the water. Thank you for the great customer service and thank you to the mechanic that stayed late to finish. Rusty Wallace Honda is the only place that does my service.
Great service!
Randy does such an amazing job. He truly listens and ensures all of our concerns are addressed. Thank you for always taking such good care of us, Randy!!!!!
They did a great job servicing my Honda CR-V and didn’t charge for services I don’t need yet. I will definitely be making this my primary service center
Amazing service at the service department! The receptionist took care of getting my car taken care of and provided a 5 star service at every step! I did not have an appointment and was still able to get in and out within an hour.
Brought my car in for scheduled maintenance. Cost came in slightly under their estimate, and since it was going to be a few hours, they gave me a free ride home and picked me up again when my car was ready. Wendy was my service representative and she was fantastic. Very courteous and helpful. Would definitely recommend.
Wonderful experience with excellent service.
Clean fast, and friendly service!!
Wendy Thomas in the service department is fantastic! She always delivers next level service each time we bring our car to Rusty Wallace Honda.
Excellent place to go !!
Randy is awesome! He is super friendly and extremely knowledgeable about the cars and willing to educate the owners.
Excellent service!! I live in a different state; 3!hours into our drive; we drove up to have our van checked for a tire light on; immediately someone helped us; Wendy was very thorough at explaining what they will do! Excellent service!!!!!! Thank you for your assistance to keep us safe while driving a Honda. 😊
absolutely amazing!! from the time i got here and when i left! highly recommend coming!!! if you have kids they have play area! friendly atmosphere! we will definitely coming here and I drove all the way from Maryville!
Everyone you interact with are friendly and seem like they truly want to serve you. Very easy to deal with on service issues or sales.
Quick service
Told us what the problem was, tried to find parts nearby, got them the next day and we were back on the road 24 hrs later. Very nice, accommodating and helpful. Pricey bill but that's the way everything is now.
Always been helpful, not pushy. They take the time to explain what’s needed and why when it comes to servicing my vehicle.
As always a very goog experience
Great service department and employees!
Everything that they have
I have dealt with Rusty Wallace Honda for at least 15 years and I have nothing but good things to say about them. My experience has always been positive and the CRV is not only a dependable utility vehicle but also fun to drive.
Excellent prompt service at a fair price.
I always feel well taken care of with Randy and Rusty Wallace Honda!
Great service!
Prompt service, friendly and efficient service, but my loaner car was dirty on the inside.
Brad Ellis and the entire team really helped me get into a vehicle after a bad situation with another dealership. They were so kind and understanding. I highly recommend you going to them and working with Brad, he is a joy and will take care of you!
Excellent service and knowledgeable service techs
Our salesman was Brian and he supplied excellent service for the purchase of our CRV
Anson Angley was very helpful in helping me purchase my car. He was very patient while I made up my mind, and even worked with my children while we worked out all the details Anson even helped get my trade in car from the other dealer
An amazing experience appreciate it a lot snd got a great car definitely recommend Corey and rusty wallace Honda
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