Customer Testimonials in Knoxville, TN
I had an outstanding experience at Rusty Wallace Honda, and I want to especially recognize Jalen for the exceptional customer service he provided.
Buying a car can be stressful, and I came in with a lot of emotions, especially because I was letting go of my previous vehicle and the memories attached to it. Jalen was incredibly patient, kind, and down-to-earth throughout the entire process. He never made me feel rushed or pressured, and when I changed my mind about which vehicle I wanted, he quickly adjusted and made the transition seamless.
What stood out most was how genuinely supportive ... Read More Google - Aug 5, 2026
My husband and I went to look at the 2026 Passport. Jaylen greeted us and we explained we were just looking and weren't planning to buy for a few months. He let us look without hovering but was available for any questions we had. We left with his card and after talking about it decided we were ready to buy a week later. The Passport we had been interested in was already sold. I spoke with Jaylen and he went to work finding the car we wanted. Within a week he had the vehicle on the lot. The whole process ... Read More Google - Aug 4, 2026
Landon Foster made the buying experience very good. He wasn't pushy and had a great attitude. After many negative buying experiences at other places, it was refreshing to be able to enjoy buying a car.
Probably the most professional, dedicated and knowledgeable service advisors I've ever dealt with. Andy Sellers is superior. I wouldn't trust my vehicle with anyone else.
Our car shopping experience with Patrick Richmond at Rusty Wallace was excellent. Patrick was super professional, knowledgeable, and very attentive helping us through the process of comparing two different models as well as the paperwork. We went in there expecting to replace our 8 yr old CRV with another, but decided on the HRV instead for various reasons including slightly smaller, and a little lower to the ground. We are happy with the service and the time Patrick spent with us - thank you!
I had an amazing experience working with John G. He was professional, knowledgeable, and genuinely cared about helping me find the right vehicle instead of making me feel pressured. John answered all of my questions, kept me informed throughout the entire process, and made buying a car stress-free and enjoyable. His honesty, patience, and excellent customer service really stood out. If you’re looking for someone who truly goes above and beyond for their customers, I highly recommend asking for John. Thank you for making this such a great experience!
Daniel was great. He really listened to me and helped me get the car and price I wanted.
Recently purchased a new 2026 Honda Passport! I absolutely love it!!! John “G” is awesome! He helped me find my dream car! I couldn’t be happier. The service was fantastic. John helped me set everything up and made my car buying experience seamless. It truly felt like he went above and beyond. 10/10 would recommend go see John “G”!!!
Daniel helps us! He made our experience super enjoyable and easy!! Great service
Patrick Richmond sold us a CRV and he did an excellent job! We appreciate everything he did for us! Thanks so much!!
I had a great experience with Rusty Wallace Honda buying my new CRV hybrid. Patrick Marte was very helpful, low pressure, and helped us synch car play to our phones. He patiently explained all the features and helped us get a Veterans rebate. I highly recommend him!
Patrick Richmond was fantastic! He listened to my concerns and addressed them directly. He called and texted immediately to answer questions. He was very personable.
Always super helpful and kind, even with the little things that would normally go unnoticed.
I would give the service department 10 stars if I could. They went above and beyond to help us get back on the road after having car trouble while passing through town. Not only are they knowledgeable, but kind and compassionate as well. Will definitely be buying my next Honda here!
Called multiple times for a service price and low and behold 3 days later I receive a text that all business with customers is done by text. I was under the impression that text was faster than phone calls. If it took 3 days to send a text,I wouldn't want to be at the service department waiting for my car until I got a text that my car was ready. No voice contact make for many problems. I'll go somewhere else
Thank you so much landon and brandon for all the help!! Everyone is so nice and very knowledgeable. 10/10
We had an amazing experience purchasing our new Lexus NX 350 Premium, and we can’t recommend Daniel enough! From the moment we walked in, he was incredibly patient, kind, and knowledgeable. He took the time to answer all of our questions, never made us feel pressured, and made sure we were comfortable and confident throughout the entire process.
Buying a car can be stressful, but Daniel made it such an easy and enjoyable experience. His professionalism and genuine care for his customers really stood out. If you’re looking for someone who will go above and beyond, ask for Daniel—... Read More Google - Jul 15, 2026
Had a great time talking with Anson, he was really helpful. 10/10 service.
Great service! Anson was very helpful and made the whole process very smooth.
It was a great experience
I love this place. The people are so kind and helpful. I don’t know anything about cars and Anson took the time to walk me through my options. I didn’t end up buying a car but I never felt pressured. I might be back!
Anson was the man ask for him!
Great place! Helped our friends out. Go see Anson for all your Honda needs!
Anson is one of the greatest to ever to it.
Amazing service!
Ask for Anson he is the best!!!!!!
Bought a 26 Pilot and a 26 Ridgeline from them. Great deals on both. Get Brett Barfield great salesman with no run around or BS.
Patrick Richmond & Patrick Marte
My husband and I had a wonderful experience purchasing a new Honda Civic with Rusty Wallace Honda. Patrick Richmond was our salesman and he was amazing to work with, as was the manager and the finance department. Patrick answered all of our questions throughout the process. The most important thing to me is that we never felt pressured, and we left having made a deal that we were both very pleased with!
Patrick Richmond was wonderful and wasn’t talk to. Super helpful!
The level of courtesy and professionalism is very high. Communication lines were by clear & repair explanations very thorough. But what sends the Service Manager, Todd Palmer over the top is his level of care for the safety of our daughter and ensuring her vehicle remains up to par. To have him as a contact for future needs is reassuring and very much appreciated. He and Wendy Thomas kept us informed and up to date throughout the repair process and ensured a timely delivery of the car after repairs were made. Our family really appreciates Todd and Rusty Wallace Dealership. ... Read More Google - Jul 7, 2026
Our sales rep Patrick was amazing loved our experience here! Definitely recommend Rusty Wallace Honda!
(Translated by Google) Grateful to Patrick Marte and Patrick Richmond for their valuable attention and support in financing my vehicle (Original) Agradecida con Patrick Marte y a Patrick Richmond por su valiosa atención y apoyo en en el financiamiento de mi vehículo
I had Tushar as my salesman he was excellent! I’ve bought multiple SUV’s with his help and would HIGHLY recommend him! Speedy and had exactly what I wanted when I got there.
Patrick Richmond was great, no pressure salesman and took his time helping me find the car that met my needs
Great car buying experience. Landon made the whole process incredibly easy and I left feeling like I got very good deal on a great car!
I had a great experience working with Michael McGinnis. Even after I purchased my Toyota 4Runner, he went above and beyond to make sure everything was taken care of. He helped me get my taillight and TPMS issue fixed quickly and made the entire process easy. If you’re looking for someone who’s honest, helpful, and provides excellent customer service, I highly recommend asking for Michael!
Walked into Rusty Wallace Honda to buy one car. Thanks to Taylor Griffin, we drove home with two. He made the deal so good it was impossible to say no. Super honest, friendly, and knows how to take care of customers. Best salesman experience we’ve ever had — just make sure your garage is ready! 😂
I went into the dealership anxious about the whole car buying experience. As a first time buyer, I didn’t know what to expect. Luckily, I was paired with Jim, aka, Bright Britches. He made the experience unlike anything I have ever seen. Not only was Jim super insightful, he was also friendly and honest. He actually sold me my first car! I will 100% be back and will be referring him to people I know. Thank you so so much!
Mike McGinnis was terrific! It was a pleasure dealing with him. He shoots it straight and is a very genuine soul. We had fun with him and did great business. Everyone was great…Manager Mike and Finance Greg. This was a great day!
Just left after signing a deal I actually feel good about. Daniel Huling was fair when we discussed the price and didn’t try to push anything on me that I didn’t ask for. Will definitely be coming back for the same no nonsense dealing.
I had a fantastic experience working with Anson and Michael M. They were personable, laid-back, and made the entire process feel comfortable and stress-free. They really listened to what I was looking for and worked hard to get me to my monthly budget without making me feel pressured. I truly appreciated their honesty, patience, and willingness to answer all of my questions. I couldn't recommend Anson and Michael M. enough. If you're looking for a great car-buying experience, definitely ask for them!
I just purchased my third vehicle with this dealership, and every experience has been great. They have always been professional and consistently helped me find the right vehicle quickly. Taylor Griffin did an excellent job helping me find the perfect truck with this 2024 Toyota Tacoma. I often recommend this dealership to family and friends.
My experience purchasing my Honda Civic has been the bestest because of Michael He is very professional ,has great cumminication skills and always followed withr e any questions I may have.He arrangrd a driver to pick me from home which was a big help Appreciate his help ,time during the process Thank you my friend !
Michael is very kind! Very knowledgeable and patient and took the time to get to know us! Highly recommend buying from here
Vasile Pascaru was my salesman at Rusty Wallace Honda on Saturday June 20,1926. He was very pleasant, nice and not pushy at all for me to buy. After I made the decision to buy he really worked hard to get me to where I could afford my payment. He even helped me get the weather tech floor mats into my new CVR. I was not prepared to buy so he followed me home to get my down payment, so that I did not have to come back on Monday. He called me on Monday to follow-up to make sure I was ... Read More Google - Jun 25, 2026
Went in to look at maybe getting a new RAV4 and met Taylor Griffin. Amazing young man! Very knowledgeable and helped me out, I love my new car too, I highly recommend Taylor to anyone looking for a car!
We had a unique experience. We purchased one car and it had issues. Michael was wonderful and helped us return the vehicle and get our son exactly what he needed. The whole team made us feel like a priority. They were friendly and patient. I appreciate Michael and his understanding.
Michael Magennis is absolutely the best salesman we have ever worked with. He does not push you in the least. The Servise team is on point with courtesy and timely service. Thank you for the help in our last 2 car purchases.
I worked with Cassen and he was wonderful! He helped me find the car I was looking for. The car is super clean and in excellent condition. He kept me updated throughout the entire process, which I appreciated a lot as a first time buyer! Highly recommend.
Great experience with Jim Raley … if you want NO PRESSURE and professional support go see Jim!
I just purchased a 2026 CRV. Michael and Greg were very helpful for any question I had as well as making the process as easy as possible. I highly recommend both of these guys to anyone!
Salesman "John G" is the BEST!!! He listened to my husband and I, as to what we were looking for AND DELIVERED! He wasn't pushy and didn't try to pressure us, especially when we told him we were going to go and look at other SUV's. Usually, salesmen become even more pushy or dismiss you, but not John! He remained very kind and helpful and when we decided on the vehicle that we wanted, we came back, specifically to HIM, and he went above and beyond in so many ways, as well as helping my ... Read More Google - Jun 24, 2026
I was absolutely dreading my next car buy. I have had some major issues in the past dealing with dealerships BUT here at Rusy Wallce, it was an experience I had never had!!! WONDERFUL WONDERFUL WONDERFUL!!! The sales assoiate that helped me was Mike McGinnis, he was very knowledgeable and helpful. He wasn't pusby at all, he listened to my questions and answered them in ways that I could tell were homest answers and not what he thought I wanted to hear. After choosing the vehicle I wanted, 2026 Honda Ridgeline Trailsport, and test driving it, now comes financing. Bradley ... Read More Google - Jun 24, 2026
Bret is a super sweet guy. Talked to him about buying a car and he was super helpful and responsive to any questions I had. 10/10 would recommend talking to Bret when your planning to buy a car
Was interested in buying a car but was nervous about the process. Came in and talked to Brett and he eased my mind right away! I felt so much more confident in the process of buying a car and more comfortable with everything that comes with that process. I was able to go home confident in what’s to come next!
Bret was great! Great customer service.
Bought a car from Patrick Marte. Hands down one of the best car salesmen I've delt with. Not pushy at all like some others and gives his honest opinion about certain cars. 100% will go back to buy a car from him next time!
Taylor was super helpful with our trade in and getting us out the door quickly with a great new car!
I highly recommend Rusty Wallace Honda everyone there was great, very helpful and friendly. My salesman (Patrick) was amazing!! if you’re shopping around for a new or used car I highly recommend you swing by and see Patrick!!
Michael was super helpful- as a young woman, I don’t know much about cara and he was super helpful! Helped give me information that I needed but didn’t know to ask. He was nice and easy to work with!!!
Recently bought a new Accord. I had such a great time buying the car from Alex Sutherland. He was very attentive to what I needed, and answered every question that I had. He was not "pushy". He was very helpful and informative about the vehicles that I was choosing between. I usually hate car shopping; but, I absolutely enjoyed the time that I spent with Alex. I will encourage all of my family and friends to Shop at Rusty Wallace Honda and to purchase a vehicle with Alex's assistance. If I ever buy another new car, he ... Read More Google - Jun 20, 2026
I had a wonderful experience working with Daniel at Rusty Wallace Honda! This was my first big car purchase, so I definitely had plenty of questions. Daniel was very patient and happy to find answers to any of the questions I had related to my car options (both new & used), the history of my car, how to use all of the features of my car, etc! Also, shoutout to Brad in finance who helped me understand everything finance-wise and made sure I felt comfortable! Thank you everyone!
Michael at Rusty Wallace Honda was so excellent. He was on top of all my inquiries and stayed in touch to help us find what we wanted. The buying process was very stress free and worked out great.
My first time purchasing a vehicle from Rusty Wallace Honda. I had the most pleasant car salesman, Landon Foster he was very knowledgeable and took great care of me!
I had such an amazing experience here. It was my first time buying a car and Michael McGinnis was so helpful and so kind during the whole process. He understood the importance of me having a reliable vehicle for my children. I would recommend getting a car from Michael McGinnis at Rusty Wallace Honda.
My wife and I had a great experience at Rusty Wallace Honda. We’ve purchased vehicles from multiple dealerships and we both agree, hands down, Landon was absolutely fantastic. From our phone conversation to our in-person meeting was top notch. Landon was knowledgeable, courteous, and respectful. My only regret is that I live in eastern NC and will not be able to purchase any future vehicles from Landon at Rusty Wallace Honda.
Rusty Wallace exceeded my expectations. Incredibly genuine and customer focused with a low pressure approach to sales. Wide range of cars and friendly people!
No pressure, but we found just what we needed. Enjoyed interacting with Vasile.
We are from St. Louis and were on our way home from visiting my wife's family in Virginia. We drove to Sevierville on Thursday night. The next morning my father-in-law called to tell us there was fluid on the ground where we had parked during our visit. I found Rusty Wallace Honda on maps. We were treated so well by everyone we dealt with during our time there. They got us in quickly and we knew we would have to pay for a diagnostic...but there was no problem with our coolant and there was NO charge. Randy Owens, ... Read More Google - Jun 13, 2026
We are from xx. Louis and were on our way home from visiting my wife's family in Virginia. We drove to Sevierville on Thursday night. The next morning my father-in-law called to tell us there was fluid on the ground where we had parked during our visit. I found Rusty Wallace Honda on maps. We were treated so well by everyone we dealt with during our time there. They got us in quickly and we knew we would have to pay for a diagnostic...but there was no problem with our coolant and there was NO charge. Randy Owens, ... Read More DealerRater - Jun 13, 2026
I'm very late in leaving my review, but on December 23, 2025 I was hit by a semi truck who wasn't paying attention, and it totaled my beloved Veloster turbo. I started looking for a new car in January while awaiting for insurance to total my Velo and send me a check for a replacement. I test drove several cars and saw several dealers before stopping at Rusty Wallace. I remember having a great experience here in 2016 when I bought my 2012 Civic coupe. I was immediately greeted by Jim Raley and I expressed interest in the HR-V and the Civic ... Read More Google - Jun 12, 2026
My husband and I worked with Taylor and had a great experience! He wasn’t pushy and seemed very trustworthy. We are very happy with our purchase and would recommend Rusty Wallace Honda and Taylor to anyone!
Landon made the car buying process as smooth as possible - dealt in transparency and honesty throughout! Highly recommend to anyone looking to purchase a vehicle.
They'll get the job done but by God they'll take their time doing it
On June 2nd we visited Rusty Wallace Honda it was our second Honda dealership that day. I would like to say how helpful, professional and accommodating they were, specifically, Steve, Vasile, Travis (weasel) and Greg. We had a very good experience and would recommend them in the future!!
The entire transaction was so easy and convenient and I was educated on things I didn't know. Landon Foster found me the one and only car I would settle for and helped me work with insurance. He's so charismatic and kind and patient lol. I would absolutely give them my business again!!
While on vacation, I found myself needing a new car, thanks Vasile Pascaru for all your help getting me into it! The service team was great as well when dealing with my old car and giving me a ride when I needed it.
Great care and peace of mind! I had an excellent experience working with Rusty Wallace Honda. They fixed my daughter’s car quickly, but what really stood out was the incredible care they showed for her throughout the process. My service advisor, Wendy, along with the rest of the team, made everything incredibly smooth. As a parent, it provided me with so much comfort knowing that both my daughter and her vehicle were in such good hands. Highly recommend Wendy and the team for their efficiency and genuine care!
We had an amazing experience working with Landon! He was incredibly informative, patient, and genuinely helpful throughout the entire process. Even though the car we originally came in for was no longer available, he went above and beyond to help us find another vehicle that ended up being a perfect fit. He made what could’ve been a stressful situation feel easy and enjoyable. We never felt pressured, and he took the time to answer all of our questions and make sure we were comfortable with our decision. Highly recommend working with him if you’re looking for someone honest, ... Read More DealerRater - May 22, 2026
I appreciated how well communication was and that Landon was willing to have numbers ready for me before I drove 50 minutes to the dealership. I would highly recommend going here.
Alex and the other folks at Rusty Wallace Honda (Brad and Jake) were incredible. I came in at 7pm on a thursday evening and they stayed with me until 10pm to make sure i was taken care of. No pressure, good negotiations, and a good deal on my dream truck. You could tell Alex truly cared about making sure I was comfortable with everything because I admitted it was my first time buying a car. He was exceptional and so was Brad, who really took the time to make sure I understood everything on the finance side. Thanks guys!
Great to deal with and helped us with every detail with our purchase of our Truck
I was originally interested in a car that was not at their physical location. I was reluctant to swap to a completely different model when the sales manager asked if I would change models. I declined. So I swapped to a different Accord. No big deal. I took delivery of the used dealer car and it was missing a second key and the owners manuals. Paige found them and gave them to me a week later. The car did not have any gas in it when I took delivery. I had to fill it up when I left the lot. ... Read More DealerRater - Mar 12, 2026
I had the pleasure of meeting Alex Sutherland in sales regarding the purchase of a 2026 CR-V Touring Hybrid Sport. Alex introduced me to Mike (Used Car Manager) and Brad (Finance) I had a trade and Mike gave me exactly what I was expecting for my vehicle which was a fair offer. Alex was exceptionally professional, respectful, and above all kind. No pressure whatsoever in the purchase of my CR-V either from Alex or Mike. The buying process was easy and smooth. I highly recommend Rusty Wallace for a New or Used vehicle purchase.
Alex at Rusty Wallace made this my best car buying experience I’ve ever had, I highly recommend Rusty Wallace to anyone looking to purchase a vehicle.
Good people, no pressure and great customer service. The service department is another reason I buy from RWH.