Customer Testimonials in Knoxville, TN
Anson helped me make my purchase. He did not pressure me in any way. He only helped me to find the car that best suited me at a price that I was comfortable with. He was personable, patient, and very helpful. All the staff at this dealership was so nice and helpful. This was the best experience I have ever had at a car dealership in my nearly 50 years of buying cars. I love my new car and will look for Anson on future purchases. I will recommend him and Rusty Wallace Honda to friends and family alike.
Anson helped me make my purchase. He did not pressure me in any way. He only helped me to find the car that best suited me at a price that I was comfortable with. He was personable, patient, and very helpful. All the staff at this dealership was so nice and helpful. This was the best experience I have ever had at a car dealership in my nearly 50 years of buying cars. I love my new car and will look for Anson on future purchases. I will recommend him and Rusty Wallace Honda to friends and family alike.
Excellent service at Rusty Wallace Honda! Fast, friendly, and honest. I'll definitely be back for all my maintenance needs.
Alex made the process quick and easy I highly recommend him and rusty wallace honda
The entire process was simple, stress-free, and handled with professionalism from start to finish. On top of that, the service department has been excellent — always friendly, efficient, and honest. Highly recommend Rusty Wallace Honda for both sales and service!
Great service. First time car buyer and bought car from CarMax. Searched reviews online and saw lots of recommendations to stop by here. Went to Rusty Wallace for used car inspection, and got a full analysis of everything. Now I have an idea of future car repairs, timelines, and costs. Absolutely pursuing regular car maintenance with Rusty Wallace Honda.
Rusty Wallace is now my go to Honda Dealer! The Crew there made my car buying experience Top Notch! They saved me over 4,000 Dallars on my Civic!
The salesman was very accommodating. We test drove at least 4-5 cars and he showed me all the features of each. He took his time and made sure I was completely satisfied by every person I met. Honestly, I wasn’t planning on buying a car that day, I was just looking. But after the experience I had, how could I say “no”! I would absolutely recommend Rusty Wallace Honda to anyone!
I was in the middle of a roadtrip with my son, when I ran over a truck tire and it had ripped the engine shield from the bottom of my car half off. I stopped by Rusty Wallace (as it was only a couple miles away). When I told them the story, they immediately helped me, took the shield entirely off, didn't ask for payment, just showed me their southern hospitality of prompt courtesy service. I can not thank them enough. They really helped me get back on the road and finish the Roadtrip that my son and I ... Read More DealerRater - Mar 2, 2025
Me and my wife bought a car from there, the turn signal needed repair and they assured us it would be an easy process and they would fix. They said the salesman would call and get with us on setting up an appointment. We called for 2 weeks and finally got an appointment. Then it took 4 days for them to fix with very little communication through the whole process. xxxx poor service department
Bob Gillespie in sales is great! I’m very picky and slow to make a decision. He was very patient and did not pressure me or rush me. He’s also knowledgeable and personable.
Great experience buying a Honda Accord at this dealership. Very professional, very fast, very efficient.
I always go here for parts/fluids. Best place in Knoxville to get oem Honda goodies. Super friendly and helpful parts clerks, and great prices. Parts department is leagues above Autonation's in price and customer service. I can't really talk for sales, service, or finance since i've never done anything with them, but parts is great!
Had to get some maintenance on my 3yr old CRV. Randy in service dept was awesome to talk to. Explained my options if I needed my rotors resurfaced or replaced. Very calm and polite man and def would use him again as my service advisor. Getting work done on your car is aggravating and kinda nerve-wracking and he made it a pleasant experience. Thank you Randy!!!!
My wife and I purchased my Honda Ridgeline from this dealer last month and have been very pleased with it. My salesman (Jim Raley) was excellent and was very easy to work with. Next time I decide to buy another car I will be sure to look Jim and Rusty Wallace up.
My wife and I had the pleasure of dealing with Scott. He showed a great interest in us as people and seemed like he genuinely cared about us leaving with a good reliable vehicle which made sense for us. It was an easy process to trade in our car and we left with the car we came there for. Travis and Bill are also great people who both went out their way to help us. We will definitely be back for our next vehicle!
Had a wonderful experience. Alex Sutherland was super helpful and knowledgeable of inventory. Will recommend Alex and Rusty Wallace Honda to my friends and family.
Bought a civic here in 2015, and now just got a 2024 CRV EXL. Fabulous customer service. Jim Aycock is absolutely fabulous
Rusty Wallace Honda Service Team went far and above in getting our 2019 Honda Passport back on the road. My wife and I were traveling home to NC and 380 miles from home. The drive train started making a terrible noise and the Transmission warning light came on. We were stranded.
Robin in customer service was a "rock star" and patiently helped us navigate the service process. Lisa, our Service Agent, was Excellent! Lisa helped us navigate our extended warranty and worked diligently on our behalf and kept us updated. The porters Jeff and Ivan were extremely helpful, courteous and ... Read More Google - May 16, 2024
If you want a wonderful vehicle sold by a wonderful salesman this is your dealership! I worked with Michael and he was great! Great communication beyond friendly and overall just wonderful!! He worked with me and my husband to get us in my 2016 odyssey and I could not be happier! Definitely give these guys a shot to get you in your next car! We will never use any other dealership again!! They have forever won our business!!!
Dustin was extremely helpful and easy to work with. Good job and so happy to have my Honda Odyssey.
I bought my Toyota Corolla a few weeks ago and have been very pleased with my purchase. Our sales rep, Alex Sutherland, was fantastic! I didn’t feel pressured or overly sold to during my experience. Highly recommend this dealership!
My hubby & I were on vacation in Tennessee & had a concern about our 2019 Honda Ridgeline. We drove to Knoxville to Rusty Wallace Honda (an hour away) because of the amazing reviews and so happy we did. Trish took care of us when we called in and was so wonderful on the phone. She told us to come in & they would work us in as soon as possible because they like to take care of their travelers & that spoke volumes to me. Then we met Lisa who handled signing us in and getting all the information needed ... Read More Google - May 7, 2024
We had the absolute best experience with this dealership and Jim Raley and the whole crew! 10/10 recommend!
I was in Rusty Wallace Honda for some service yesterday (4/15) and could not have been more pleased with the service. Eric & Gio got the problem taken care of in a fast & courteous manner. Thank you.
We saw a ad for Rusty Wallace Honda in our local newspaper , The Morgan County Today. I contacted them about a vehicle for my daughter. Alex (sales) and Chad (GM) were great to deal with helping my daughter get a super nice pre-owned 4runner within her budget! No xx fees or tricks like most dealers. Fast and easy , without being pushy. We will be back.
Shout out to Jacob O'Connell who assisted me with the purchase of my new car. He was polite, professional and everything you would want in a salesperson, no pressure or unnecessary sales pitches. He was able to get me into an SUV that I really like. I can say that he went above & beyond & I really appreciate that. If you go in, ask for Jacob--he is the real deal!!
The service/parts department still owes me roughly $600 from April of 2021. I took my used 2 door civic coupe in bc both doors had issues. I had the lock assembly replaced in one door but the passenger door could not be fixed. Therefore they ordered a used door to replace the passenger door. I paid over $900 that day for the lock assembly and labor which was approx $360 for the driver side door, with the remainder being for the replacement passenger door that they were having to order. It took a few weeks to arrive, and in the meantime the starter went ... Read More DealerRater - Dec 19, 2022
I recently purchased my new car from this dealership, and I have to say it was such an amazing experience. I had the pleasure of speaking/working with Mr. David F. and Mr. Nick, and they were so helpful. I was very new to this process, so I appreciate their transparency and them taking the time to fully explain every detail to me, as well as making sure I was comfortable with each decision made. They were beyond polite, professional, and helpful. They also made sure they got me an amazing interest rate, and a very affordable monthly payment. I’... Read More DealerRater - Aug 21, 2022
Very disappointed! Online price is false advertisement. Instead of looking for what I wanted (CRV EX), Sam came back with a quote on something totally different! More than $8,000.00 more! I tried to leave. He then got the manager, Scott who "explained" to me about the adjusted market price. Contrary to what he said, not everyone is tacking on $5,000+ to MSRP!! Very unhappy! I will be buying a vehicle BUT it won't be from them! I will tell my friends not to waste their time going there!!
Our salesman was Brian and he supplied excellent service for the purchase of our CRV
Anson Angley was very helpful in helping me purchase my car. He was very patient while I made up my mind, and even worked with my children while we worked out all the details Anson even helped get my trade in car from the other dealer
An amazing experience appreciate it a lot snd got a great car definitely recommend Corey and rusty wallace Honda
I had been looking for a car for my son for a month and had driven/shopped half a dozen different brands (Honda, Nissan, Toyota, Volvo, Lexus, etc…) and worked with about a dozen different sales associates. Jon Mees at Rusty Wallace Honda in Knoxville was by FAR the most professional and knowledgeable sales person we dealt with anywhere! That guy has a bright future! If you are looking for an auto, I highly recommend you going to see Jon at Rusty Wallace Honda.
I purchased my automobile last April, and I cannot say enough about how smooth and easy the whole process was. My salesman, Alex Sutherland, was not only courteous and kind, he really listened to me when I explained what I was looking for and how much I wanted to spend. With my credit score being so high, I was told I could purchase any car in the place, but I wanted to keep my car payment low and opted to live under my means. My wishes were totally respected. There was absolutely no pressure to try to get me to ... Read More DealerRater - Oct 9, 2021
First time purchasing from this dealership, but have a few other relatives that have gone here for a new car with great experiences as well. The entire experience was great, and Jim was helpful, and knowledgeable. I certainly recommend this dealership to anyone looking to purchase a new or used car!
We are on vacation in Gatlinburg, and on the way back to our condo when we hit a pothole and it busted a hole in the sidewall of our tire. So I had reached out to a dealership and got a lot of I don’t knows and a lot of transfers to different departments within the dealership. But then I called Rusty Wallace Honda dealership and got the info and exact information on what needed to be done to get me back going. Sidney Booth a Service advisor at that dealership made everything great! My experience with him and ... Read More DealerRater - Mar 19, 2021
I had my 2015 Honda Civic in the service department today. I didn't know what was wrong with it. It was making noises from the passenger side back wheel. My service advisor today was, Jonathan Hurst. He was so nice & concerned, he listened to me about what my car was doing. He helped me with a price I could afford. My car was fixed & I drove off happy. I want to thank Jonathan for understanding, 0listening, & helping me with the price. Jackie Williamson
First time with this dealership but won’t be the last! The whole experience was the best one can hope for while car shopping! Lisa was friendly, helpful, knowledgeable without being pushy. Five Star Rating without question.
Pay attention to “special online pricing” claims and its impact to your trade in values. Misleading information provided. Traded next day at another Honda dealership with fair and accurate pricing and values. Shop around!
Great Customer Service, Had my Wife’s 2018 Honda in for Service & added body trim . They went above & Beyond to make sure we were Happy with our visit .
Jon Mees is a great employee, knew the answer to every question i had. Also very nice and would refer him to everyone looking to buy or sell a car.
I came in just looking at different vehicles for a future purchase. Jon Mees was an awesome salesman. He was extremely knowledgeable, honest & simply a “down to earth” type of person. These are all important qualities for me when I make a large purchase. I definitely will go to him when I come back soon & recommend him to others
Gary Christian was very helpful and an all around great person to talk with. He goes above and beyond to be kind,courteous and helpful. He will take the time to answer all questions. Just a great person to deal with.
Came in and looked at a few cars was taken care of by Gary Christian very respectful dedicated to making sure I was completely satisfied.
The service rep was friendly, but the technician never rest the TPMS so the next day my car warned me the tire pressures were low, they weren't though. Worst is that they nicked 3 of my rims on a brand new car
My son worked very hard to save for his first vehicle, and was so excited when he found a used Jeep at Rusty Wallace Honda. We added some money to his savings in order to help him get something that we felt would be a good, dependable, safe vehicle. We did not take a warranty. This was a 2008 Jeep with 129,000 miles and a warranty would have made the payments unaffordable for him. I understand that was completely our choice. However, one would not expect the transmission to completely break down FOUR DAYS AFTER PURCHASE. They charged my son $3100 more to ... Read More DealerRater - Jul 5, 2019
I was very impressed with the great customer service when I took my car in for an oil change. From the guy that greeted me when I pulled in to the lady in the waiting area filling up the snacks, everyone was so friendly. The prices we fair for the quality work being performed.
Junior Teffeteller is my go to guy! I actually schedule my service visits when I know he'll be working. He's honest & trustworthy. My teenage daughters are even comfortable having their cars serviced, without me being present, because he goes above & beyond to make sure it's stress free for them. He will call me if anything needs attention, which allows my day to be mostly uninterrupted. We have a really convenient set up with Junior that makes life so much easier for mom!
Service was excellent! I would recommend Chris Torbett and Rusty Wallace Honda to anyone. Chris was very personable and very informative ; never pushy! Great job.
Took my car in last wk and Randy Owen's was phenomenal! He went above and beyond to provide me the best customer service!! In a world where most people have forgot how to smile it's nice to have someone treat you like you matter.
Both my Sales Associate Adam Ezell and Eric Dyer were extremely helpful and nice and got me into the car I wanted. They also gave me a deal on my trade in it that really made the whole transaction work for me. Highly recommend this dealership.
Our experience with our sales person, Kim Coker, was excellent. He was very polite, attentive to our needs, and extremely thorough in the overview of our new Honda.
The folks at Rusty Wallace Honda are the best! They were very patient and considerate during our purchase of a 2019 Insight! Thank you! They even took the time to explain all the benefits and features of our new car. I would recommend this dealership to anyone and especially Jay Sanders. He knows all about the vehicles and can answer all your questions!
Just purchased a new Ridgeline. Kim Coker was very helpful and made this the easiest experience I’ve had with the process. Love my new truck
Had a very good experience @ Rusty Wallace Honda, Knoxville. Got the exact car I wanted in three days! Steve, my salesman was great!! My EX T is sporty and full of get up and go with the Turbo. White Orchid Pearl is such a beautiful color, would even like more pearl in the paint job, just beautiful. Favorite new car I have ever bought! My third purchase since 1995, not a single problem with any of them. Thanks Rusty Wallace, you rock!!
I sent my daughter there today to buy a new CRV. None of the salesman would help her do that because all they cared about were their commissions and they didn't think they were going to get one from her.
No pressure on buying the Honda with Sean Baldwin. He was patient and helpful on what we wanted. Sean worked with us on accessories and using the new technology. A pleasure dealing with a young man like him. .
Sean took care one of my clients that I sent him. He his only recommended and takes care of his clients beyond measure. If you have car needs give him a call!
No hassle, straightforward answers, honest dealership. My salesman, Jim Aycock, is the best I've ever dealt with. He was knowledgeable, friendly, helpful, not pushy in any way. The finance specialist and service technicians were all helpful. I would highly recommend this dealership and my salesman, Jim Aycock.
Jim Aycock is great to work with at Rusty Wallace Honda. This is our third Honda purchase from Jim. We will be back. Finance office is very easy to work with.
Took my granddaughter down to Rusty Wallace Honda to buy her first car. Thanks to Sean she had a wonderful experience. Hats off to Mr. Baldwin, thank you so much!
My family has been doing business with Jim Aycock for over thirty years and I wouldn’t trust anyone else. He is honnest, trustworthy, and professional. Mr. Aycock’s dedication to great customer services makes the car buying process a lot easier.
Go see Sean Baldwin, he will make you feel at home and will go beyond your expectations when looking for your car. They have lots of used cars with different makes and models to choose from.
Jim Aycock, salesperson at Rusty Wallace Honda in Knoxville TN, did an excellent job of explaining the features and benefits of several vehicles I was considering. I appreciated his product knowledge and low key approach. I ended up purchasing a new Honda CRV from Jim and am quick to direct others in the market for a car to Jim.
Integrity and honestly along with his ability to truly listen and help your specific needs is why I have and will continue to deal with Jim Aycock at Rusty Wallace Honda. I purchased my first car from Jim 22 years ago as a young graduate from UTK and now I am up to my 8th vehicle. My last purchase was a Honda Accord and that car has been nothing short of dependable and remarkable. Thank you again Jim Aycock for helping me and my family.
Great experience! No pressure sales and very friendly and knowledgeable. I would buy another car there in a heartbeat! Jim Aycock Made our experience a great one!
Jim Aycock has become a friend and is helpful, striving to meet any needs with practical advice. A good experience. My wife is comfortable going to this dealership alone- which speaks volumes.
Jim Aycock is an excellent salesperson. He is extremely knowledgeable and helpful. He can answer any question you have about Hondas. I highly recommend this dealership and I highly recommend Jim Aycock.
Jim aycock is a great sakesman. He took care of our every need. We would definitely buy another car from him and Honda. We live jim and his sales ability
have now purchased two cars from rusty wallace honda. I have had a great experience both times. I highly recommend Jim Aycock at rusty wallace for your next purchase. He is a wonderful salesman and above all just a very helpful caring person.
I have purchased and traded here twice now with the wonderful help of JIM Aycock!! I highly recommend him . He will treat you like family and give you the best deal possible!!! Definitely my Car Guy!!
This is a great car for us sporty great gas mileage but great for the family. Very comfortable ride. And our salesman was outstanding no pressure no hi sales pitch just honest information to help us make the best decision about our new car purchase
This is an awesome car. 40 great gas mileage but yet a family car too. We had an awesome experience with Rusty Wallace Honda and our salesman Steve Hager was the best
I recently traded in a Honda Accord for a used Subaru Outback. Sean Baldwin was the salesman who helped me through the process. He was very professional, wasn't pushy, and answered all of the questions I had. The process was seamless and was finished in just over an hour from the test drive to driving off the lot. Great experience. My family always look to Rusty Wallace Honda when we are buying vehicles.
I live over 100 miles away from Rusty Wallace of Knoxville. I came to them due to good reviews I saw on the internet compared to my hometown’s dealership. They were very helpful through the process of buying my new car. Great warranty, great monthly payment, great people that are down to earth. And that’s what you want, honest people who do not pressure you! Jay Sanders, Jennifer Littleton, Linda Ratarsky were very nice and polite! Overall helpful.
I purchased a Honda Accord, from Jim Aycock, at Rusty Wallace Honda. I knew the trim level, color, options and the price-point I was in the market for. He made the sale extremely easy. It was truly a non-pressure sale. I received exactly the car I was in the market for, and follow-up was excellent. I would definitely buy a car from Jim again at Rusty Wallace Honda.
Possibly my best car buying experience - ever. Jim Aycock was kind, respectful, knowledgeable and didn't play games. I highly recommend Jim and this dealership and will shop them again.
Love Honda cars, I think they are the best engineered vehicles made. Would recommend using Rusty Wallace. Jim Aycock made the buying experience actually enjoyable. Very knowledgeable, thoughtful and kind. Great experience!
I truly can’t recommend Jim Aycock at Rusty Wallace Honda highly enough. As soon as I walked in the door, Jim introduced himself and welcomed me like an old friend. I was having a hard time deciding whether I wanted a Pilot, Ridgeline, CR-V, or an Odyssey. I’m an empty nester, but I will have a granddaughter in May. Anyone else would probably have been impatient with the time I took comparing the vehicles. Instead, Jim took me on test drives of each vehicle on two different days. He told me that he wanted me to be happy ... Read More DealerRater - Mar 24, 2018
One of the easiest car buying experiences I've ever had. The whole process was very transparent and Jim Aycock is easily the most knowledgeable and professional sales person I've ever met. We'll definitely buy from Jim and Rusty Wallace again.
I dealt with Jay Sanders wile looking for a new vehicle. Jay was outstanding, was never pushy and listened to what I was looking for. The staff was very nice and it was great to be able to go to a dealership and get a new vehicle and be in and out in less than 2 hours.
RW and Jay Sanders helped me with my unique situation. They delivered as promised and went out of their way to help me. This is my 3rd car from RW and my 4th Honda overall. This is my daughter's first car and they were so patient and kind to us. Making sure my daughter understood the process from start to finish. If RW continues to treat us like yesterday we will be lifelong customers.
We have previously bought 3 cars from Rusty Wallace Honda and had a great experience each time. This 4th time was no exception! We worked with Gary Christian who was such a big help! He helped put our daughter in a 2013 Honda Accord which was loaded to the max! He went above and beyond what he had to just to make sure our daughter was happy and would be driving a safe car! We will be going back in a few days for our oldest daughter to buy another car from Gary also. (This will be her 3rd car from this ... Read More DealerRater - Mar 16, 2018
I just want to say that the team from Rusty Wallace Honda went well above and beyond to make me feel important and respected during my last transaction with them. It started in service and ended with a sale of a new CRV EXL. Randy Owens in service is tremendous and helped me, even on his day off. I felt that Randy had my back through the entire situation. Sean Baldwin was the salesman and he too went above and beyond to make sure I got exactly what I asked for and he wasn't pushy. Lisa Wallace, Travis Wolford, ... Read More DealerRater - Mar 15, 2018
Sean Baldwin sold my daughter a 2018 Honda Accord for an amazing deal! Thanks Sean for putting her in a car that she will be safe in and keep for a long time.
We had a wonderful experience at Rusty Wallace Honda. The young lady who helped us Paige Nance did a great job. She took the time to let us test drive two different vehicles. She was very polite and knowledgeable. I would recommend her and Rusty Wallace Honda to everyone.
Came in here with no expectations to be able to trade with negative equity. The staff was very helpful in getting the right car to fit my needs and with payment I was comfortable with
Having bought over a dozen vehicles in my adult life, this purchase was the most seamless and pleasant experience to date. If you are interested in a Honda in Knoxville, this is the only dealer I would recommend. Top notch dealership.
If you need a new or used car, please see Ronnie Hodge at the dealership. He is an awesome salesperson and goes above and beyond during and after the sale. He is very up-to-date on the technology of the vehicles and goes the extra mile to get the best deal possible! He is truly an asset to the company!
The online inventory is true to what is on the lot, and no stock photos either. I received an online Rusty deal, called in to confirm, then walked in and worked with a professional (Steve Hager). Drove away super happy!
Sales personnel Steve Hager and Brandon Stooksbury were both competent and professional. In purchasing our new 2018 Honda Accord, they answered all of our questions and did not rush or push us to buy the vehicle.
This review is for Gary Christian. What you see is what you get... a honest man. I have bought a couple vehicles from him in the past and while the process was challenging, he met my needs and helped me to get the best deal around. He is a wonderful person, salesman and enjoyed dealing with him as he is a very respectful person and will help you any way he can. Thanks, Teresa (Treecie) Galyon
Great brother to deal with he works for you to get you what you want and the best deal all the way around ive bought 3 vehicles and couldn't be more pleased
My experience was excellent. Sean was very personable and explained all the steps we would be going through thoroughly. I felt very comfortable with him. I would recommend the dealership and Sean very highly.
Very helpful and not pushy. They didn't have and could not find the vehicle that I wanted so they order me a new one. Kept in touch with me weekly to let me know the status of my vehicle.
Would never trust purchasing a car from anyone else!! This man is the most honest, helpful salesman I have ever dealt with. Thanks for always helping!!
My past two vehicles have been purchased and maintained at Rusty Wallace Honda. I definitely plan on any future purchases being from there as well. Chad Campbell and the whole crew do an outstanding job.
Go see Sean Baldwin at Rusty Wallace Honda for your next Car buying experience. He is very professional, and very helpful... I would highly recommend him.