We were an hour away from a vacation in Pigeon Forge when our power steering went out and made the car unsafe to drive. I called the dealership the moment they opened and talked with Jamie Hutson who assured me they would be able to get the car in and looked at in a timely manner. From the time I pulled into the dealership, it was less than 45 minutes for them to check me in, diagnose the issue, locate replacement parts, and set me up with a loaner to keep the vacation on schedule. (Unfortunately the parts that were needed were uncommon and were not available until the next day.) The next day they had the car repaired by noon.Overall, they provided a great experience with an issue that could have derailed the entire vacation.
Friendly salesman. Good selection of cars to choose from. Not an overly pushy atmosphere.
Just bought a new odyssey from Rusty Wallace Honda last night and we are in love! Thank you so much Jay Sanders for being so thorough and being so kind to my family and especially my kids! We will definitely be back to you! Chad Campbell, you have an amazing crew!
Great service. Amazing wait lobby. No questions loaner car. Not your 'typical' car dealership.
I've been too many dealerships service department's and it's always a pain. My Accord wouldn't start Sunday so I had my car towed to Rusty Wallce Honda Monday and I was promised a loaner when I called to make an appointment which was great I needed to get to work, when I arrived my loaner was ready after some paperwork. I got a call from Jonathan soon after that my starter needed replaced and it would be ready when I got off work, which it does have over a 100k miles. I got a call later that it was done. I went by after work and it was all ready when I arrived and it's running great. Best dealership service I've ever had! Thanks for changing my view on dealer service department's.
Great buying experience at Rusty Wallace Honda!!!! Great staff and great deal on our new Civic Touring!!!!
Super service and friendly service dept. I needed the electic system diagnosed and I was back out of the door in 20 minutes. Very impressed with the whole experience.
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