Customer Testimonials
Professional, timely and exceptional service.
Brad was very easy to work with.
Super customer service. Last four cars have been bought there. No major problems with any Honda we have had.
Staff is friendly, courteous and knowledgeable and I never have to be concern that my Honda is in great condition after my service call. On my visit today, Chris Torbett in the Service department was extremely helpful and answered all my questions. He went out of his way to assist and show me how to use my iPhone as a navigation tool. This is why we have purchased or last two new vehicles (CRV Honda’s) with Rusty Wallace on Callahan Drive, Knoxville, Tn. and why we use their service department for routine maintenance.
Chad and Brian are the best in the business! They made my first time buying a new car quick and easy, with superior service from start to finish. Couldn’t have been a better experience, and I look forward to working with them in the future!
Good works deserves good recommendation, I appreciate the effort of Mrs Linda james for helping me managed my trading account. Profits are been made weekly as she promised, i invested $1000 and now making $10,200 weekly, All thanks to her, Send her a DM and thank me later Email: [email protected] WhatsApp: +1 (804) 723-1820
Paige and Alex were wonderful and made the buying experience easy. I have used RW Honda for my past 3 cars for a reason, great dealership with great customer service
Excellent customer service! Loved the people and the experience. Very helpful and went above and beyond to make my purchase possible.
Always a great experience at Rusty Wallace Honda!! Excellent customer service!!
Very quick and very friendly
Service Dept was courteous and efficient. Lisa was a great help.
I bought my used 2009 Honda Civic at Rusty Wallace Honda 12 years ago. It is also where I go for service. My car is in great shape, thanks to their care. The people are very courteous, answer all my questions and provide me with a loaner car when necessary.
Sid is absolutely amazing. He is always so helpful. He definitely knows how to care of his customers.
Service department is great and helpful. The management team down to the service tech’s are extremely helpful and friendly. Couldn’t ask for a better team of people.
Rusty Wallace Honda is absolutely the best place in East Tennessee to buy a new or used vehicle. Chad Campbell and his team make car buying a breeze with the friendliest service, from the salespeople, the front desk and the finance office. I have purchased two vehicles from this dealership and had a great experience both times. This is the first place I look when shopping for vehicles!!
Sydney in the service department was SO helpful! I will definitely be coming back to work with him again. And as always, the mechanics did a great job with my service. Highly recommend this crew!
My husband and I both drive Honda vehicles. We always take our cars to Rusty Wallace Honda for service. After 4 years, we have never had an issue. Highly recommend.
I’ve taken my car for service here for years. Luis and the crew are great. Always friendly and trustworthy.
Excellent vehicle servicing experience!
Expect up to a week of wait time, so set your appointments early! Otherwise, service is completed in a timely manner and for reasonable costs. Also, Luis Guerrero is a boss.
Everything went smooth! The employees were very friendly!
Outstanding place to business with !!
Always a friendly greeting, always ready for you at your appointment time and knowledgeable about what needs to be done.
Very responsive and diligent. They care about providing top quality service!
Great company to work with!
Wendy was awesome! She took care of me and even got a shuttle to take me home! I had a wonderful experience!
Luis is always the best 💙
Professional Staff, Always Courteous and very efficient! I could have a different person every time and still be completely satisfied ! Excellent customer service!! That’s why I get my vehicles there.
they give you the highest trade in value and save your car is at the cheapest price
I always get great service when it is time for my to get its maintenance. All of the service ppl are wonderful
Thank you so much for your hard work on my daughter’s car. You worked till you found the problem! Thank you again!
Second car I’ve purchased from them. They make the process easy and enjoyable. Salesman was super knowledgeable and professional.
It was a very informative visit. I was told precisely what was done and why it was done. I was also told what to look for and what causes certain things so I'll know to be mindful. Randy Owens,, I appreciate your willingness to keep me informed. Thank you!
Had my maintenance service done this morning. I spoke to Wendy Thomas the service advisor. She told me about features and service offered by The dealership that nobody ever has before. Great service. Nice experience!
Dave is the best!
Quality service and very courteous!
I recently purchased my new car from this dealership, and I have to say it was such an amazing experience. I had the pleasure of speaking/working with Mr. David F. and Mr. Nick, and they were so helpful. I was very new to this process, so I appreciate their transparency and them taking the time to fully explain every detail to me, as well as making sure I was comfortable with each decision made. They were beyond polite, professional, and helpful. They also made sure they got me an amazing interest rate, and a very affordable monthly payment. I’...
Jon was amazing! Answered all of our questions, made us feel very comfortable and over all was a great salesman! He even interacted with our little one, and offered to help us out the car seat in our “potential” vehicle to show us the room we’d have! 10/10 recommend!!!!
Very friendly and helpful staff. I would recommend them to anyone
Everyone is friendly and helpful. We understood what was completed on our car and the condition of our tires and brakes, etc. We enjoyed the waiting area with TV, drinks and snacks.
Everyone there has been awesome
After three weeks on the road, our Pilot reached 5% oil life. Rusty Wallace Honda changed the oil and did the usual inspections. Even without an appointment, they were able to get us back on the road the SE NC in a short amount off time. Very courteous, friendly and professional.
Great service writer, very professional Wendy we her name It was great and quick. I will recommend the service to all my friend
We purchased a new sales car for our business. The process was easy thanks to Sam. We will definitely work with Sam and Rusty Wallace Honda for all our future cars
The service department staff at Rusty Wallace is the best. Louis is super friendly, funny, and detailed. We've had our Pilot serviced twice there in the past year, and we love knowing that we have found a people we can trust with our car. Oh...and they have a free snack bar...so...there's that. One of the best customer service experiences I've ever had at any business.
I was passing thru TN when debris became wrapped up under my car. I pulled off of I75N and into the dealership, and explained to Louis in service what had happened. He put me right at ease. They were able to get my car right in, determined the problem, fixed the problem and had it ready in no time at no charge! I highly recommend Rusty Wallace Honda in Knoxville TN for your future needs!
Traveling home from Gatlinburg to Ohio our Pilot had a spark plug foul out causing emissions, VSA and VTM warning lights, we pulled in to RWH and Robin, Steve Cox and Dan Stanifer took good care of our vehicle and our family! With no appointment they turned our Pilot around in an hour and a half then we were back on the road for home! The service department was clean and had good seating and plenty of snacks, drinks and TV while we waited! I was impressed with the employee appreciation buffet lunch they were having that day, and found ...
I had a wonderful experience at this Honda. Everyone I spoke to was extremely helpful and explained things to me in a way that were easy for me to understand. I am a female college student and I really don’t know much about cars. Multiple times in the past I have felt confused and unsure about what was happening with my car, but I didn’t feel that at all with this dealership.
I had ordered a part for my grandsons car and the person said it would be $48. When I got there they said it would be $190. And I guess because we weren't high class the man said we needed I. D and the registration. I was getting upset by this time so I went upfront and asked for the manager. I told him what happened and he went and got the parts manager. He was very nice and fixed my grandsons key for free. I don't remember his name but because of him I left with a smile. Thank ...
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