Customer Testimonials in Knoxville, TN
Made a 1030am appointment for an oil change. Got there at 10am, they didn’t take my Kia Sorento back until 11:15. I was originally quoted 130 for the oil change. Well time to ring me up and it’s $167. Just for an oil change. I didn’t get checked out until almost 1230pm.
Won’t be back. Our service tech, Jim, when asked if our car had been taken back to the bay, lied. I could still see it parked out front of service. And he was so inattentive, that Andy had to check us out because Jim didn’t show ... Read More Google - Nov 13, 2026
Great customer service. Steve and Landon went above and beyond to help us buy our CR-V.
daniel was such a good salesman! he is super kind and has a great passion for his job. it was my first time buying a car and he was very good at explaining things to help me understand. i highly recommend daniel for your experience there.
Their sales manager went out of his way to call the gap insurance company for us, even though we no longer live there, just to assist us after we had to utilize our gap coverage for the first time. He was instrumental in helping us get things sorted.
We had a great experience with the purchase of our 2026 Honda Passport; Alex Sutherland was extremely helpful and made the whole experience a breeze!
This was my first time purchasing a car and Daniel Huling made my experience so enjoyable! I did not feel like I was being rushed or pressured in anyway and I felt like I had plenty of time to make sure I was getting a car that I would absolutely love. Additionally, the finance side was amazing! No hidden fees or pressure to purchase extra packages if you weren’t interested. I would recommend Rusty Wallace Honda to anybody looking to find a new or used car that you’ll love!
Patrick and Chris Marte are absolutely wonderful to deal with.
Patrick Richmond assisted me in purchasing my new 2027 Honda CRV and he was very helpful. I've purchased several vehicles here and have never had a bad experience
I usually hate the process of buying a new car but we had an excellent experience with Daniel. I really appreciate that they don't come at you with hard sales or trying to hide warranties or service in a monthly payment. Everything was very smooth and quick!
Patrick Richmond is the BEST!!! He went above and beyond for us!!!!
Patrick Richmond is a great salesman. Worked hard with us and stayed late.
I had a great experience buying my Nissan Frontier. Patrick Richmond and Patrick Marte both helped me out and made the experience super quick and easy. Definitely would recommend anybody looking for a new vehicle to stop by and have them help you out!
Just bought a HRV and Patrick was very pleasant to work with! It was very smooth no pressure at all! I would recommend you go here if you are looking to buy.
i ended up not purchasing a vehicle here for outside reasons, but the staff was super helpful and Cassen helped me out a ton during my search! highly recommend these guys!
We purchased a 2026 Honda passport from Rusty Wallace Honda hands down the absolute best buying experience! Michael McGinnis is the BEST salesman we have ever meet! If you are looking for NO pressure dealership this is it. Micheal went above and beyond helping us get the exact Passport. It means a lot to have a salesman that wants to give you what you want instead of just selling you what they have because that is easier! Micheal I appreciate all of your hard work every time a get in my new Passport, that I absolutely love!!!
If you're looking for excellent customer service, look no further. Rusty Wallace Honda is a must when you're buying a new vehicle. From the moment you walk in, everyone greets you, from the sales department to the service department and the technicians. One salesman to look for who will treat you with the utmost respect is Mr. John G.; he's knowledgeable about his vehicle and answers all questions. His wonderful spirit and personality add to the experience! Thank you, Rusty Wallace Honda and its wonderful staff, who play a major part in their dealership!
We had a great experience buying a car here. Thank you Patrick Marte for answering all our questions honestly. He made everything enjoyable and pleasant.
Ask for Patrick Marte very knowledgeable and great customer service. He makes you feel like family.
I’ve never dealt with a car salesman better than Taylor Griffin. He had the customer’s best interest in mind, which is increasingly rare nowadays. Highly recommend buying your car from him at Rusty Wallace Honda!
Ask for Taylor. He's "not your average car salesman". Honest, trustworthy and interesting you. So refreshing!
Taylor Griffin is an amazing car salesman! He is honest, incredibly knowledgeable and will be respectful of your time. Unlike other salesmen who push for a quick sale, Taylor will listen to what you need, answer all questions and make your car buying experience smooth and stress-free. If you’re looking for someone straightforward and professional, go see Taylor Griffin at Rusty Wallace Honda!
Brett was able to find me the car I’ve been looking for; for months! He was really knowledgeable and I never felt rushed or pressured! He was able to answer all of my questions and made my first buying experience VERY smooth!
Brett was wonderful will be recommending him to people!
Ask for Brett when you go in
If you need a car make sure you go see Brett! He will make sure it fits all of your requirements and more while still getting you a great price!
Taylor Griffin was a huge help throughout my entire car-buying process. I was in a really sticky and complicated situation with my old car, insurance, and loan company, and Taylor genuinely fought his butt off to help me get everything worked out. He stayed patient, communicated with me, and did everything he could to find a solution that actually made sense for me financially.
Because of his help, I was able to get into a brand new 2026 Honda Civic Sport Touring Hybrid—something super reliable that fits my situation so much better. More than just being great at his job, ... Read More Google - Oct 4, 2026
I always have a great experience with Patrick. He goes above and beyond to answer any and all questions that I have.
I can honestly say I one of the best experiences dealing with Patrick Marte. He wasn't overwhelming, he answered all my questions and gave me great advice. Professional Kind and informative. Great asset. Thank you
Just picked up my Pilot from Patrick Marte, and man, this was the easiest car deal I've ever done. Dude was straight up with me the whole time. Honest and genuine in every conversation, no games, no pressure, no BS. I was ready for the usual dealership runaround, and it never came. He knows these cars inside and out. Anything I asked about the car, the engine, the features, he had the answer and explained it in a way that made sense. You can tell he actually knows what he's talking about and isn't just reading off ... Read More Google - Oct 4, 2026
⭐️⭐️⭐️⭐️⭐️ I had a great experience at Rusty Wallace Honda! I highly recommend Patrick Marte. He was so welcoming, patient, and easy to work with. Patrick made the whole experience smooth and comfortable, answered all of my questions, I truly appreciate how helpful he was. It’s not every day you come across someone who genuinely cares about providing great service. Wonderful customer service from start to finish!
Exceptional service from Brett Barfield!!
Ask for Patrick!!! He’s your go to guy! Absolutely the best!!!
We had a great experience working with Patrick Marte at Rusty Wallace Honda on the purchase of two corporate vehicles. Patrick was easy to deal with, responsive, and made the entire process smooth from start to finish. We absolutely love our Hondas and appreciate his excellent customer service. We highly recommend Patrick to anyone looking for a vehicle and will definitely be back for future purchases!
Taylor Griffin is great to work with. Hard worker, he’ll hustle to help you.
My mother bought her car there and Taylor Griffin helped her with the purchase and did an excellent job! Very professional and straightforward and kind. Highly suggest if anyone is in the market for buying a car to go here and ask for Taylor Griffin!
Taylor Griffin is a phenomenal salesman at a wonderful facility and great experience. While I didn’t purchase I was just looking he made me comfortable to the point where I know who I will be going back to!
Rusty Wallace has great service. The car salesmen are helpful and trustworthy (most notably Taylor Griffin). He worked with us giving great advice and options within our intended financial capabilities to finalize a great deal.
Taylor is exactly the kind of person you’d want helping you when buying a car. He’s a great communicator, easy to talk to, and genuinely listens so he can tailor the experience to what you’re looking for rather than just trying to make a sale. He’s personable, trustworthy, and someone I’d feel comfortable recommending to anyone shopping for a vehicle at Rusty Wallace Honda.
Taylor is a very knowledgeable and no pressure salesman who works hard for his customers.
we have purchased several vehicles from patrick marte. he has always been a delight. thank you patrick!
Place a joke man didn’t realize this after a year of having my car but the key doesn’t unlock or lock my door i had lost my fob and tried to get in with the physical key didn’t work looked at it and it wasn’t even cut the right is my moms key for a car she owns plus the warranty a joke and then they’ll work on ur car and charge you alot and then act like they doing you a favor plus my top headlight screws weren’t even on when i bought ... Read More Google - Sep 24, 2026
They decided to send the payoff check of my trade in 9 days after I completed the deal which then caused another payment to come out. I now will not get a refund for 2 weeks and will pay late fees because of the incompetence of their payoff department. Thanks Rusty Wallace Honda for a fantastic experience!
I had a great experience with Rusty Wallace Honda buying my new CRV hybrid. Patrick Marte was very helpful, low pressure, and helped us synch car play to our phones. He patiently explained all the features and helped us get a Veterans rebate. I highly recommend him!
If I could give zero stars, I would. We were in the dealership last night walking around the lot. Gentlemen approach this from underneath the tent, that's what we were looking for I said, either I knew or you civic, he said, ok. Then, proceeded to walk off, and go back under the tent. Another lady pulled onto the lot and was driving through the lot. And there was a gentleman walking over to her, he walked by us and said, hi and continued on his way, we watched the entire lot completely.Ignored after talking to the original ... Read More Google - Jul 21, 2026
Called multiple times for a service price and low and behold 3 days later I receive a text that all business with customers is done by text. I was under the impression that text was faster than phone calls. If it took 3 days to send a text,I wouldn't want to be at the service department waiting for my car until I got a text that my car was ready. No voice contact make for many problems. I'll go somewhere else
I would strongly caution anyone considering selling a vehicle to Rusty Wallace Honda in Knoxville. I had a family member who recently passed away, and I was trying to sell his Honda Ridgeline as part of settling his affairs. I sent this dealership detailed photos of the truck and explained my situation upfront, including that I live over an hour away and needed to make sure a trip would be worth it. We agreed on a price range over the phone based on the photos I provided. When I arrived, after driving over an hour, they suddenly claimed there were ... Read More Yelp - Jul 10, 2026
I would strongly caution anyone considering selling a vehicle to Rusty Wallace Honda in Knoxville. I had a family member who recently passed away, and I was trying to sell his Honda Ridgeline as part of settling his affairs. I sent this dealership detailed photos of the truck and explained my situation upfront, including that I live over an hour away and needed to make sure a trip would be worth it.
We agreed on a price range over the phone based on the photos I provided. When I arrived, after driving over an hour, they suddenly claimed there were ... Read More Google - Jul 9, 2026
I have a honda civic and love to get it maintained here at a dealership but they've recently changed their call and answering service to use AI and it has completely disrupted everything I loved about their services. I am consistently transfered to the wrong department or simply hung up on without being able to ask any questions or even just schedule and appointment. Extremely disappointed in the decision to use AI instead of actual people that have made the service here worth coming back to. After my third fourth time trying to schedule an appointment I will now ... Read More Google - Jul 6, 2026
Rusty Wallace exceeded my expectations. Incredibly genuine and customer focused with a low pressure approach to sales. Wide range of cars and friendly people!
We are from xx. Louis and were on our way home from visiting my wife's family in Virginia. We drove to Sevierville on Thursday night. The next morning my father-in-law called to tell us there was fluid on the ground where we had parked during our visit. I found Rusty Wallace Honda on maps. We were treated so well by everyone we dealt with during our time there. They got us in quickly and we knew we would have to pay for a diagnostic...but there was no problem with our coolant and there was NO charge. Randy Owens, ... Read More DealerRater - Jun 13, 2026
Landon made the car buying process as smooth as possible - dealt in transparency and honesty throughout! Highly recommend to anyone looking to purchase a vehicle.
Do NOT use their service center. Communication is very poor and inconsistent when you do get it. Took two full days to do a diagnostic on warrantied work done 6 months ago. The two gentlemen who shuttled me back and forth to my home were absolute gems though.
I was promised things when I bought my vehicle. It’s now been over a year and I have yet to receive some simple black honda emblems that was promised as part of the deal. At one point they told me they were going to install them and I dropped my car off and they called and told me the car was ready and when I picked up the car they were not even installed only the words passport was installed. Very disappointing.
The entire transaction was so easy and convenient and I was educated on things I didn't know. Landon Foster found me the one and only car I would settle for and helped me work with insurance. He's so charismatic and kind and patient lol. I would absolutely give them my business again!!
We had an amazing experience working with Landon! He was incredibly informative, patient, and genuinely helpful throughout the entire process. Even though the car we originally came in for was no longer available, he went above and beyond to help us find another vehicle that ended up being a perfect fit. He made what could’ve been a stressful situation feel easy and enjoyable. We never felt pressured, and he took the time to answer all of our questions and make sure we were comfortable with our decision. Highly recommend working with him if you’re looking for someone honest, ... Read More DealerRater - May 22, 2026
I appreciated how well communication was and that Landon was willing to have numbers ready for me before I drove 50 minutes to the dealership. I would highly recommend going here.
The service department is a rip off. Took my Pilot in to get checked out. Had the codes a needed the radio checked because it stopped playing sound. Was told diagnostic fee was $89 that they don't go by other codes their techs didn't pull. So gave her the codes we knew already so they'd know. Waited 2 hours and get called back. Tech says radio has "internal error" ... no kidding I knew that it doesn't work. Then told me they found the code I had given them for the cat error and said the tech ... Read More Yelp - Apr 14, 2026
Visited around 5pm to look at a used car I saw on the website for Rusty Wallace Honda.
After arriving, I was greeted by Cason who informed me the car was actually 5 min away at Rusty Wallace Nissan where it had just finished getting detailed.
He said he would be right back with the car and I could simply wait in my parked car which was right in front of the main entrance.
After about 20 minutes of waiting I went inside to make sure I had not missed anything and was assured by 3 different people that he would be right ... Read More Google - Apr 7, 2026
I think buying a used vehicle from Rusty Wallace Honda is not wise choice, at least in my case. This place lacks communication and response to emails. In short, I purchased a used minivan as an out of state buyer in October 2025. Working with salesperson who was very accommodating, sent us great pictures of the van, and told us that the vehicle had gone through their safety checks. Went to finish the sale from Atlanta, GA to Knoxville, TN. Again, met with the salesperson and he was as nice as he was remotely. We were told that the tires were ... Read More Google - Apr 6, 2026
Alex and the other folks at Rusty Wallace Honda (Brad and Jake) were incredible. I came in at 7pm on a thursday evening and they stayed with me until 10pm to make sure i was taken care of. No pressure, good negotiations, and a good deal on my dream truck. You could tell Alex truly cared about making sure I was comfortable with everything because I admitted it was my first time buying a car. He was exceptional and so was Brad, who really took the time to make sure I understood everything on the finance side. Thanks guys!
Great to deal with and helped us with every detail with our purchase of our Truck
Went to Rusty Wallace Honda service department for recall repairs and an oil change. When the car was first brought back to us we noticed the foam blew all over the floor, backseat, and the baby's toys. While reinstalling the baby's carseat we discovered the hole in the floor carpet and informed the service tech at that time. The service tech let his manager know and he informed my daughter it was already there and was probably created from a rodent because they found a nest under the back seat. Which no one informed us about while they ... Read More Google - Mar 16, 2026
I was originally interested in a car that was not at their physical location. I was reluctant to swap to a completely different model when the sales manager asked if I would change models. I declined. So I swapped to a different Accord. No big deal. I took delivery of the used dealer car and it was missing a second key and the owners manuals. Paige found them and gave them to me a week later. The car did not have any gas in it when I took delivery. I had to fill it up when I left the lot. ... Read More DealerRater - Mar 12, 2026
Would not recommend. I needed ATF for a Honda Pilot. Their price was more than double that of other dealers. Much cheaper to order online and pay shipping. We try to shop local, but not worth getting ripped off.
Took my car in for recall work on the wheels, was told the wheels were taken off and inspected, no else touched my car after that until 2 days ago I went to have my wheels balanced and my right front studs were cross threaded and 1 snapped off….todd Palmer refuses to take owner ship for this, he states they never took the wheels off, so either I’m correct or the service manager person lied to my face, their techs are no better than jiffy lube….do not take your vehicle here
I had the pleasure of meeting Alex Sutherland in sales regarding the purchase of a 2026 CR-V Touring Hybrid Sport. Alex introduced me to Mike (Used Car Manager) and Brad (Finance) I had a trade and Mike gave me exactly what I was expecting for my vehicle which was a fair offer. Alex was exceptionally professional, respectful, and above all kind. No pressure whatsoever in the purchase of my CR-V either from Alex or Mike. The buying process was easy and smooth. I highly recommend Rusty Wallace for a New or Used vehicle purchase.
Alex at Rusty Wallace made this my best car buying experience I’ve ever had, I highly recommend Rusty Wallace to anyone looking to purchase a vehicle.
Good people, no pressure and great customer service. The service department is another reason I buy from RWH.
⭐⭐⭐⭐⭐
If buying a car was always like this, people wouldn’t hate it so much.
Shoutout to Alex Sutherland at Rusty Wallace Honda for making buying a car feel less like a hostage negotiation and more like hanging out with competent adults who actually know what they’re doing.
Alex was patient, honest, and somehow answered all my questions without doing that weird sales voice. No pressure, no nonsense, no “let me talk to my manager” marathon. Just straight-up good vibes and solid communication from start to finish.
And the whole crew at Rusty Wallace Honda? Absolute pros. Friendly, efficient, ... Read More DealerRater - Jan 23, 2026
I just purchased a 2026 Honda CRV EX-L from Rusty Wallace Honda off Callahan, and had a fantastic experience working with Jacob O’Connell. Jacob was incredibly knowledgeable and attentive to my questions and needs without being pushy. He even stayed late to ensure I was comfortable with all the new tech features before I drove off the lot. If you want an stress-free car buying experience, I highly recommend asking for Jacob!
I have been going to Rusty Wallace Honda for all my vehicles. They are amazing people and make you feel like you are at home while you are there. Alex Sutherland is my go to salesman every time I go there.
Excellent experience. Scott Shackleford was our salesman and really was great in helping us with our trade in for a new Honda Passport Elite. And we checked other dealership and got the best deal there. Everyone was super nice. looking forward to enjoying my new car.
Fastest service I’ve ever experience buying a new car. Great customer service and made the process so easy.
Vasile was very knowledgeable and friendly with no pressure tactics. A very pleasant car buying experience.
Excellent Experience When you go there ask for ALEX VERY KNOWLEDGEABLE MADE the Whole Experience Smooth Five Stars 👏👏👏
I was in a tight spot having had an accident right at the start of the holiday season and not expecting to have to buy a car for Christmas. I found a great deal at Rusty Wallace Honda and Jake was so kind and patient to work with me. He was never pushy and allowed me the time I needed to check out all my options without pressure to make a decision. That was not my experience at other dealerships. I hope I’m not in the market again anytime soon; but when I am, my first call will be ... Read More DealerRater - Dec 27, 2025
We have dealt with Jacob three times and would prefer him every time, he is absolutely fabulous at his job.
Excellent experience all the way around. Could not ask for a better team than any of the Rusty Wallace teams. Thank you Chad and Jacob.
Everyone was extremely nice and helpful. Sales person was extremely thoughtful and pleasant. Would recommend your business to someone looking for a car.
December 18th 2025. HONDA SHOPPERS BEWARE. If u have heard the saying "Honda's last forever." Well, That only applies to 2016 and older if u r lucky. The new 1.5 Turbo Motor they came out with in 2017 might last you 75k to 100k miles without engine problems, if u r lucky. Mine started with needing New Injectors and Computer update due to oil/gas ratio (something about it mixing to rich) at 52K MILES. I was told the software updates was the key! Well 95k MILES i was back at Honda with same issue (software update and 2nd set of ... Read More Google - Dec 18, 2025
Great experience purchasing my new Honda Pilot from Rusty Wallace Honda. Paige Nance was excellent to work with. I have bought many cars from different dealerships in the past 30 years. I would recommend Rusty Wallace Honda to anyone. Very professional and they just do things the right way!
Very clean, nice and friendly staff, that goes the extra mile to make sure you feel comfortable and work with you to find a car that fits your budget.
Chad and Jacob were phenomenal They were informative and it felt like family I would absolutely tell anyone I know to shop at this dealership Thank you so much for everything
Jacob was very helpful and patient with me. I had a lot of questions and was really scared of making such a big purchase. He made me feel very comfortable and I didn’t feel like I was being pressured into buying anything. I would definitely recommend him for anyone looking to buy a new car.
Patrick was great to do business with. He was professional and listened to what I was looking for.
I have purchased 4 vehicles from Rusty Wallace Honda , 3 new and 1 used . They have a great service department that I’ve been using for 12 years and have always been satisfied with . They have a pressure free sales force , shout out to Patrick Marte for helping us pick a vehicle out for our son .
Rusty Wallace Honda is a place I would recommend to anyone! Good service and amazing!
Patrick was FANTASTIC and so patient with me and didn't push me which I appreciated soooooo much.
Nice Honda. Thanks. I was expecting trickery and deceit. But it was a gentlemanly process. I do appreciate it. Thanks again!
Paige and Chad were awesome! They were easy to work with and answered any questions I had!
Paige and Bob are great to work with! They are professional, helpful, and want you to be happy with your purchase. Great dealership to work with too!
Talked with Jacob several times about trading in my old HR-V. Came in to have my HR-V serviced one day, talked numbers with Jacob, and walked out a couple hours later with my new CR-V Hybrid! Jacob and all the staff at Rusty Wallace Honda were straightforward and made trading-in so easy. We'll definitely be going back to Jacob for our next vehicle!
New to town and had a break down with our only vehicle. Couldn’t even get a service advisor on the phone after several calls (with incredibly long wait times just to be told to call back later)… and still no call back even after a receptionist took a message with my number. I needed to get instructions on procedure for towing in my car for repair and couldn’t get any help when I really needed it the most. I’ll be avoiding this place from now on, for sure.
Alex and Jennifer were amazing. They were very knowledgeable and thorough with every aspect of the sale. I can 10/10 recommend Rusty Wallace Honda.
Paige went out of her way to find a car for me to look at. Even though it was not a color I’d talked about it was perfect. She and Steve the finance person were friendly and helpful.
Alex was great. He was so helpful and answered all of my questions. He had everything ready for us to buy the car.
Paige was terrific as was Blake and everyone. They did everything to help me. I have bought two vehicles there. .