Customer Testimonials in Knoxville, TN
Great car buying experience. Landon made the whole process incredibly easy and I left feeling like I got very good deal on a great car!
I had a great experience working with Michael McGinnis. Even after I purchased my Toyota 4Runner, he went above and beyond to make sure everything was taken care of. He helped me get my taillight and TPMS issue fixed quickly and made the entire process easy. If you’re looking for someone who’s honest, helpful, and provides excellent customer service, I highly recommend asking for Michael!
Walked into Rusty Wallace Honda to buy one car. Thanks to Taylor Griffin, we drove home with two. He made the deal so good it was impossible to say no. Super honest, friendly, and knows how to take care of customers. Best salesman experience we’ve ever had — just make sure your garage is ready! 😂
I went into the dealership anxious about the whole car buying experience. As a first time buyer, I didn’t know what to expect. Luckily, I was paired with Jim, aka, Bright Britches. He made the experience unlike anything I have ever seen. Not only was Jim super insightful, he was also friendly and honest. He actually sold me my first car! I will 100% be back and will be referring him to people I know. Thank you so so much!
Mike McGinnis was terrific! It was a pleasure dealing with him. He shoots it straight and is a very genuine soul. We had fun with him and did great business. Everyone was great…Manager Mike and Finance Greg. This was a great day!
Just left after signing a deal I actually feel good about. Daniel Huling was fair when we discussed the price and didn’t try to push anything on me that I didn’t ask for. Will definitely be coming back for the same no nonsense dealing.
I had a fantastic experience working with Anson and Michael M. They were personable, laid-back, and made the entire process feel comfortable and stress-free. They really listened to what I was looking for and worked hard to get me to my monthly budget without making me feel pressured. I truly appreciated their honesty, patience, and willingness to answer all of my questions. I couldn't recommend Anson and Michael M. enough. If you're looking for a great car-buying experience, definitely ask for them!
I just purchased my third vehicle with this dealership, and every experience has been great. They have always been professional and consistently helped me find the right vehicle quickly. Taylor Griffin did an excellent job helping me find the perfect truck with this 2024 Toyota Tacoma. I often recommend this dealership to family and friends.
My experience purchasing my Honda Civic has been the bestest because of Michael He is very professional ,has great cumminication skills and always followed withr e any questions I may have.He arrangrd a driver to pick me from home which was a big help Appreciate his help ,time during the process Thank you my friend !
Michael is very kind! Very knowledgeable and patient and took the time to get to know us! Highly recommend buying from here
Vasile Pascaru was my salesman at Rusty Wallace Honda on Saturday June 20,1926. He was very pleasant, nice and not pushy at all for me to buy. After I made the decision to buy he really worked hard to get me to where I could afford my payment. He even helped me get the weather tech floor mats into my new CVR. I was not prepared to buy so he followed me home to get my down payment, so that I did not have to come back on Monday. He called me on Monday to follow-up to make sure I was ... Read More Google - Jun 25, 2026
Went in to look at maybe getting a new RAV4 and met Taylor Griffin. Amazing young man! Very knowledgeable and helped me out, I love my new car too, I highly recommend Taylor to anyone looking for a car!
We had a unique experience. We purchased one car and it had issues. Michael was wonderful and helped us return the vehicle and get our son exactly what he needed. The whole team made us feel like a priority. They were friendly and patient. I appreciate Michael and his understanding.
Michael Magennis is absolutely the best salesman we have ever worked with. He does not push you in the least. The Servise team is on point with courtesy and timely service. Thank you for the help in our last 2 car purchases.
I worked with Cassen and he was wonderful! He helped me find the car I was looking for. The car is super clean and in excellent condition. He kept me updated throughout the entire process, which I appreciated a lot as a first time buyer! Highly recommend.
Great experience with Jim Raley … if you want NO PRESSURE and professional support go see Jim!
I just purchased a 2026 CRV. Michael and Greg were very helpful for any question I had as well as making the process as easy as possible. I highly recommend both of these guys to anyone!
Salesman "John G" is the BEST!!! He listened to my husband and I, as to what we were looking for AND DELIVERED! He wasn't pushy and didn't try to pressure us, especially when we told him we were going to go and look at other SUV's. Usually, salesmen become even more pushy or dismiss you, but not John! He remained very kind and helpful and when we decided on the vehicle that we wanted, we came back, specifically to HIM, and he went above and beyond in so many ways, as well as helping my ... Read More Google - Jun 24, 2026
I was absolutely dreading my next car buy. I have had some major issues in the past dealing with dealerships BUT here at Rusy Wallce, it was an experience I had never had!!! WONDERFUL WONDERFUL WONDERFUL!!! The sales assoiate that helped me was Mike McGinnis, he was very knowledgeable and helpful. He wasn't pusby at all, he listened to my questions and answered them in ways that I could tell were homest answers and not what he thought I wanted to hear. After choosing the vehicle I wanted, 2026 Honda Ridgeline Trailsport, and test driving it, now comes financing. Bradley ... Read More Google - Jun 24, 2026
Bret is a super sweet guy. Talked to him about buying a car and he was super helpful and responsive to any questions I had. 10/10 would recommend talking to Bret when your planning to buy a car
Was interested in buying a car but was nervous about the process. Came in and talked to Brett and he eased my mind right away! I felt so much more confident in the process of buying a car and more comfortable with everything that comes with that process. I was able to go home confident in what’s to come next!
Bret was great! Great customer service.
Bought a car from Patrick Marte. Hands down one of the best car salesmen I've delt with. Not pushy at all like some others and gives his honest opinion about certain cars. 100% will go back to buy a car from him next time!
Taylor was super helpful with our trade in and getting us out the door quickly with a great new car!
I highly recommend Rusty Wallace Honda everyone there was great, very helpful and friendly. My salesman (Patrick) was amazing!! if you’re shopping around for a new or used car I highly recommend you swing by and see Patrick!!
Michael was super helpful- as a young woman, I don’t know much about cara and he was super helpful! Helped give me information that I needed but didn’t know to ask. He was nice and easy to work with!!!
Recently bought a new Accord. I had such a great time buying the car from Alex Sutherland. He was very attentive to what I needed, and answered every question that I had. He was not "pushy". He was very helpful and informative about the vehicles that I was choosing between. I usually hate car shopping; but, I absolutely enjoyed the time that I spent with Alex. I will encourage all of my family and friends to Shop at Rusty Wallace Honda and to purchase a vehicle with Alex's assistance. If I ever buy another new car, he ... Read More Google - Jun 20, 2026
I had a wonderful experience working with Daniel at Rusty Wallace Honda! This was my first big car purchase, so I definitely had plenty of questions. Daniel was very patient and happy to find answers to any of the questions I had related to my car options (both new & used), the history of my car, how to use all of the features of my car, etc! Also, shoutout to Brad in finance who helped me understand everything finance-wise and made sure I felt comfortable! Thank you everyone!
Michael at Rusty Wallace Honda was so excellent. He was on top of all my inquiries and stayed in touch to help us find what we wanted. The buying process was very stress free and worked out great.
My first time purchasing a vehicle from Rusty Wallace Honda. I had the most pleasant car salesman, Landon Foster he was very knowledgeable and took great care of me!
I had such an amazing experience here. It was my first time buying a car and Michael McGinnis was so helpful and so kind during the whole process. He understood the importance of me having a reliable vehicle for my children. I would recommend getting a car from Michael McGinnis at Rusty Wallace Honda.
My wife and I had a great experience at Rusty Wallace Honda. We’ve purchased vehicles from multiple dealerships and we both agree, hands down, Landon was absolutely fantastic. From our phone conversation to our in-person meeting was top notch. Landon was knowledgeable, courteous, and respectful. My only regret is that I live in eastern NC and will not be able to purchase any future vehicles from Landon at Rusty Wallace Honda.
Rusty Wallace exceeded my expectations. Incredibly genuine and customer focused with a low pressure approach to sales. Wide range of cars and friendly people!
No pressure, but we found just what we needed. Enjoyed interacting with Vasile.
We are from St. Louis and were on our way home from visiting my wife's family in Virginia. We drove to Sevierville on Thursday night. The next morning my father-in-law called to tell us there was fluid on the ground where we had parked during our visit. I found Rusty Wallace Honda on maps. We were treated so well by everyone we dealt with during our time there. They got us in quickly and we knew we would have to pay for a diagnostic...but there was no problem with our coolant and there was NO charge. Randy Owens, ... Read More Google - Jun 13, 2026
We are from xx. Louis and were on our way home from visiting my wife's family in Virginia. We drove to Sevierville on Thursday night. The next morning my father-in-law called to tell us there was fluid on the ground where we had parked during our visit. I found Rusty Wallace Honda on maps. We were treated so well by everyone we dealt with during our time there. They got us in quickly and we knew we would have to pay for a diagnostic...but there was no problem with our coolant and there was NO charge. Randy Owens, ... Read More DealerRater - Jun 13, 2026
I'm very late in leaving my review, but on December 23, 2025 I was hit by a semi truck who wasn't paying attention, and it totaled my beloved Veloster turbo. I started looking for a new car in January while awaiting for insurance to total my Velo and send me a check for a replacement. I test drove several cars and saw several dealers before stopping at Rusty Wallace. I remember having a great experience here in 2016 when I bought my 2012 Civic coupe. I was immediately greeted by Jim Raley and I expressed interest in the HR-V and the Civic ... Read More Google - Jun 12, 2026
My husband and I worked with Taylor and had a great experience! He wasn’t pushy and seemed very trustworthy. We are very happy with our purchase and would recommend Rusty Wallace Honda and Taylor to anyone!
Landon made the car buying process as smooth as possible - dealt in transparency and honesty throughout! Highly recommend to anyone looking to purchase a vehicle.
They'll get the job done but by God they'll take their time doing it
On June 2nd we visited Rusty Wallace Honda it was our second Honda dealership that day. I would like to say how helpful, professional and accommodating they were, specifically, Steve, Vasile, Travis (weasel) and Greg. We had a very good experience and would recommend them in the future!!
The entire transaction was so easy and convenient and I was educated on things I didn't know. Landon Foster found me the one and only car I would settle for and helped me work with insurance. He's so charismatic and kind and patient lol. I would absolutely give them my business again!!
While on vacation, I found myself needing a new car, thanks Vasile Pascaru for all your help getting me into it! The service team was great as well when dealing with my old car and giving me a ride when I needed it.
Great care and peace of mind! I had an excellent experience working with Rusty Wallace Honda. They fixed my daughter’s car quickly, but what really stood out was the incredible care they showed for her throughout the process. My service advisor, Wendy, along with the rest of the team, made everything incredibly smooth. As a parent, it provided me with so much comfort knowing that both my daughter and her vehicle were in such good hands. Highly recommend Wendy and the team for their efficiency and genuine care!
Wendy Thomas was my service advisor. She was efficient, helpful with getting my vehicle scheduled within a limited time frame. Her thorough communication kept me informed of the status of my vehicle. Junior delivered me safely to and from the dealership, making an extra stop. Although I’m not from this area I would not hesitate to recommend them to locals or return when I’m in this area.
Purchased a 2026 Honda CR-V today and I cannot brag enough about my experience! Scott Shackelford made the entire process flawless, low-stress, and completely pressure-free. After visiting many dealerships over the past couple of months and dealing with pushy phone calls, sketchy tactics, and poor customer service, I decided to give Rusty Wallace Honda a try — and I am so glad I did.
From the very beginning, there was full transparency and genuine care. Scott truly made me feel like more than just another sale or statistic. He listened, answered every question honestly, and made sure I was happy every step ... Read More Google - May 27, 2026
We had an amazing experience working with Landon! He was incredibly informative, patient, and genuinely helpful throughout the entire process. Even though the car we originally came in for was no longer available, he went above and beyond to help us find another vehicle that ended up being a perfect fit. He made what could’ve been a stressful situation feel easy and enjoyable. We never felt pressured, and he took the time to answer all of our questions and make sure we were comfortable with our decision. Highly recommend working with him if you’re looking for someone honest, ... Read More DealerRater - May 22, 2026
I appreciated how well communication was and that Landon was willing to have numbers ready for me before I drove 50 minutes to the dealership. I would highly recommend going here.
Vasile was our sales rep for purchasing our new Honda Civic Hybrid and he was nothing but helpful. He was professional, prompt, and helped make sure the entire process went as smoothly as possible. Very satisfied with the entire experience!
Cannot recommend Rusty Wallace Honda and my salesman, Vasile Pascaru, more. Vasile was quick to respond, gave a great value for my trade, and made the entire process simple and easy. A truly top notch experience, and well deserving of a 5 star review. You won’t be disappointed here!
Good people. Community dealer. Very happy with experience here.
I purchased my HRV about a month ago. Taylor Griffin made this process very easy. He was more than happy to answer all of my questions and concerns! I had the windows tinted and he arranged everything including a loaner car. My car was hit by a hit and run truck last week. I left a message on his phone and he even called me back on his day off!! Taylor made the entire experience very pleasant!
Stop with the AI answering phone calls. Bring back REAL PEOPLE and make appts instead of “leaving a voicemail” or texting. You employ people, then let people do their job.
Great place everyone is very friendly and Randy in service took great care of our car. And was very helpful. Will be going there for now on
One of things I hate is buying a car so I leave the negotiating to my wife. We decided we wanted a top of the line Honda CRV and searched around online until we found one at Rusty Wallace. My wife reached out online about the car and almost immediately she was called by a young woman at Rusty Wallace who set up a time for us to come in and see the car. My wife began her research on the value of the car and the value of our trade in. When we arrived we were told that Alex ... Read More Google - Apr 27, 2026
Patrick Marte and Chad Campbell helped us secure a great deal on a 2026 Honda Pilot Trail Sport. They were helpful, knowledgeable, friendly, patient, and honest. This was our third purchase here, and we will continue to go back!
Basile Pascaru was great to work with.
I had a great experience purchasing my car here with salesman Patrick marte !patrick was extremely friendly, respectful, and professional from start to finish. Pat was very straightforward when answering my questions about warranties and different ways to save money. I appreciated how clearly everything was explained without any pressure. The whole process felt honest and smooth, and they made sure I was comfortable with every step. You can tell patrick truly cares about his customers. I highly recommend going to this dealership and asking for Patrick when looking for a vehicle.
Highly recommend this place to anyone, our salesman was Alex Sutherland he was very nice an helpful we told him everything we was looking for etc. and he was able to find and work with us on our budget. I would give 10 stars if I could!!! Alex you tha man!!!
There is a large variety of beautiful vehicles to choose from and the employees, especially Vasile Pascaru, actually listens to everything from your dreams to your deepest concerns. They definitely want you leaving happy and they have a new customer for life with me!
Visited Rusty Wallace Honda to just take a look at the new Honda Passport and met our great salesman , Taylor Griffin. We were in a hurry that day but he still took the time to show us everything that we were looking for even though he knew he wasn’t going to make a sale that day. A couple of days later we went back with a different game plan and was looking for a used CRV which was on the lot but it didn’t meet our needs so Taylor found us one as Rusty Wallace Kia and brought ... Read More Google - Apr 9, 2026
Thank you so much Paige Nance! She set my husband and me up in our dream car. She helped me find our Honda civic in gun metal gray! She made car buying super easy and will definitely come back to buy another car from her.
Paige, has helped my family when we have purchased several vehicles. She is very knowledgeable of the vehicles her Dealership provides.
Rusty Wallace Honda has a huge selection of new vehicles. I bought a new Honda CRV Hybrid with all the features, heated seats, leather interior, sports package, and the latest safety tech. Patrick Marte was very helpful and guided me through the purchase. See Patrick for your next new Honda😎
We love Rusty Wallace Honda. We’ve bought 3 cars there and they always go above and beyond!! This time we so blessed to have Patrick Marte as our sales person. He was perfect!!! Not pushy at all, which I loved! He was friendly, kind and above all-honest! He always returned my calls and texts and kept me informed. He was just so sweet!! They all are great and I can easily give them 5 stars. But I’d give Patrick 10 stars if I could!
I had an outstanding experience purchasing my new Honda CR-V, and a big part of that was thanks to Patrick Marte. From start to finish, Patrick was professional, knowledgeable, and genuinely easy to work with. He never once made me feel pressured, which made the entire process stress free and enjoyable.
What really stood out was how he took the time to understand what I was looking for and worked to get me a great deal on my new vehicle. It felt like he was truly looking out for my best interest rather than just trying to make a sale.
... Read More Google - Apr 8, 2026
Best place to buy a car! When you go in ask for Brett! He is very respectful and will answer all of your questions!
Paige was being so helpful and allowed me to feel comfortable with asking questions. Thank you!!
Patrick Marte was very knowledgeable, helpful, respectful and patient with me. He made my buy experience a pleasant one.
Bought our Pilot from Patrick Marte. Excellent service and a good deal on our trade. Highly recommend Patrick and Rusty Wallace Honda.
My sales rep, Vasile Pascaru, was very knowledgeable, helpful and wasn’t pushy. He listened to my concerns about comparing Honda to the other cars I was considering and help me look up the comparisons, not pushing anything, just providing information. I feel I got a fair deal and would recommend Rusty Wallace Honda, and Vasile Pascaru, if you’re vehicle shopping.
I highly recommend working with Brett Barfield! Buying a car can be a stressful experience, but he makes the entire process transparent and easy. If you want someone who actually listens to your needs rather than just trying to hit a sales quota, he's your guy!
Had a really great experience here thanks to Patrick Marte. He was super helpful, patient, and made the whole process easy and stress-free. I never felt pressured, and he took the time to answer all my questions and make sure I found the right fit. Definitely recommend working with them if you’re in the market for a car!
Recently new owner of Honda. Had Patrick marte as my sales Representative. He is very friendly,helpful and isn't pushy. Helped me find everything In a car that I was looking for reliable quick service and help with good price. Would recommend to any one looking for a nice Honda.
My husband is very particular about his sales experiences. We have had nothing but top-notch service from the dealership. Our salesman Brett consistently goes above and beyond, even after the sale to make sure that we are happy.
I was in a tough spot with my current vehicle, failing me over and over again. So I decided to go to the Honda dealership. That’s where I met Brett. Never have I had such a great sales experience as the one he provided. From start to finish the experience was smooth, professional, engaging, and fun! I highly recommend Brett as your sales person and Rusty Wallace Honda as your dealership! Everyone there makes you feel like you’re part of the family! I could not be happier with my purchase and experience!
I was very pleased with Rusty Wallace Honda Everyone was extremely nice. Patrick Marte answered all my questions that went along with what I was looking for. He was an honest car sales man. Got a great deal and I’m very happy. Recommend in sales Patrick Marte he is straightforward and doesn't talk you in circles. I have found my new Honda Dealer!
Thanks so much to Patrick Marte for going above and beyond on helping us purchase a new Honda CRV. He helped us find the color and model we wanted. He was super nice and great to work with! I love my new car!
Had a very nice experience at Rusty Wallace Honda. I worked with Vasile—he was very polite and not pushy at all. He explained everything to me, and even helped me compare different cars I was looking at. Very helpful!
My daughter and I recently bought a new 2026 Honda crv hybrid sport from Taylor here at Rusty Wallace Honda and he was so helpful! We had a lot of questions considering this was her first big purchase and he answered all of our questions and more. We actually came here in January and didn’t buy anything but we came back in April and bought from him, so to say that he was patient is an understatement. Ask for Taylor next time you’re looking to buy a car!
Best place by far. They have helped me and many other family members with new cars! Amazing staff, calm atmosphere and even snacks and drinks! I'm so appreciative of Patrick Marte! He has made every visit a great one! He is kind, knowledgeable and attentive to details. If you need a new car, go see Patrick!
We had a great experience buying our car from Patrick Marte. He was honest, patient, and never made us feel pressured at any point during the process. He answered all of our questions and made everything smooth and easy from start to finish. I really appreciated how straightforward and helpful he was. If you’re looking for someone who truly cares about helping you find the right vehicle, I highly recommend reaching out to Patrick.
Brett Barfield sold me my 2025 Honda Pilot. He answered all my questions and fought hard to get me the price I wanted to pay. I’ll buy from him again!
Brett Barfield was knowledgeable, patient and very professional. He wasn’t pushy like most car salesmen feel like. He created a comfortable environment that made this process so much better. Thank you Brett!
Alex and the other folks at Rusty Wallace Honda (Brad and Jake) were incredible. I came in at 7pm on a thursday evening and they stayed with me until 10pm to make sure i was taken care of. No pressure, good negotiations, and a good deal on my dream truck. You could tell Alex truly cared about making sure I was comfortable with everything because I admitted it was my first time buying a car. He was exceptional and so was Brad, who really took the time to make sure I understood everything on the finance side. Thanks guys!
Great to deal with and helped us with every detail with our purchase of our Truck
I was originally interested in a car that was not at their physical location. I was reluctant to swap to a completely different model when the sales manager asked if I would change models. I declined. So I swapped to a different Accord. No big deal. I took delivery of the used dealer car and it was missing a second key and the owners manuals. Paige found them and gave them to me a week later. The car did not have any gas in it when I took delivery. I had to fill it up when I left the lot. ... Read More DealerRater - Mar 12, 2026
I had the pleasure of meeting Alex Sutherland in sales regarding the purchase of a 2026 CR-V Touring Hybrid Sport. Alex introduced me to Mike (Used Car Manager) and Brad (Finance) I had a trade and Mike gave me exactly what I was expecting for my vehicle which was a fair offer. Alex was exceptionally professional, respectful, and above all kind. No pressure whatsoever in the purchase of my CR-V either from Alex or Mike. The buying process was easy and smooth. I highly recommend Rusty Wallace for a New or Used vehicle purchase.
Alex at Rusty Wallace made this my best car buying experience I’ve ever had, I highly recommend Rusty Wallace to anyone looking to purchase a vehicle.
Good people, no pressure and great customer service. The service department is another reason I buy from RWH.
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If buying a car was always like this, people wouldn’t hate it so much.
Shoutout to Alex Sutherland at Rusty Wallace Honda for making buying a car feel less like a hostage negotiation and more like hanging out with competent adults who actually know what they’re doing.
Alex was patient, honest, and somehow answered all my questions without doing that weird sales voice. No pressure, no nonsense, no “let me talk to my manager” marathon. Just straight-up good vibes and solid communication from start to finish.
And the whole crew at Rusty Wallace Honda? Absolute pros. Friendly, efficient, ... Read More DealerRater - Jan 23, 2026
I just purchased a 2026 Honda CRV EX-L from Rusty Wallace Honda off Callahan, and had a fantastic experience working with Jacob O’Connell. Jacob was incredibly knowledgeable and attentive to my questions and needs without being pushy. He even stayed late to ensure I was comfortable with all the new tech features before I drove off the lot. If you want an stress-free car buying experience, I highly recommend asking for Jacob!
I have been going to Rusty Wallace Honda for all my vehicles. They are amazing people and make you feel like you are at home while you are there. Alex Sutherland is my go to salesman every time I go there.
Excellent experience. Scott Shackleford was our salesman and really was great in helping us with our trade in for a new Honda Passport Elite. And we checked other dealership and got the best deal there. Everyone was super nice. looking forward to enjoying my new car.
Fastest service I’ve ever experience buying a new car. Great customer service and made the process so easy.
Vasile was very knowledgeable and friendly with no pressure tactics. A very pleasant car buying experience.
Excellent Experience When you go there ask for ALEX VERY KNOWLEDGEABLE MADE the Whole Experience Smooth Five Stars 👏👏👏
I was in a tight spot having had an accident right at the start of the holiday season and not expecting to have to buy a car for Christmas. I found a great deal at Rusty Wallace Honda and Jake was so kind and patient to work with me. He was never pushy and allowed me the time I needed to check out all my options without pressure to make a decision. That was not my experience at other dealerships. I hope I’m not in the market again anytime soon; but when I am, my first call will be ... Read More DealerRater - Dec 27, 2025
We have dealt with Jacob three times and would prefer him every time, he is absolutely fabulous at his job.