Customer Testimonials in Knoxville, TN

I had some warranty work done on my Honda Odyssey. Completely satisfied!

The service department was great! They got me in and out quickly! Everyone was super friendly as well.

The service people are always great here.

I just want to say that I am more than appreciative and grateful for the work that Steve Hager and his team put in for me to get my car. They went above and beyond to make sure that I was able to get the best financing possible. They have been amazing to work with! You definitely won’t go wrong by choosing this business for your next vehicle purchase!!

Polite, very friendly staff!

Wonderfful service and wonderful people. Randy Owens and Chad Campbell cannot be beat!!

Great customer service and I got me in a timely manner 👍

It is always a pleasure to make a maintenance visit with such friendly people. I told my son, David Long, to start using your services, as he was not happy with Auto Nation. Even though he lives in west Knoxville, he really likes your service team a lot better.

Great buying experience of a used vehicle, actually a Chevrolet. Between Michael, Jake, and Steve all was handled professionally and I left as if three new friends had been made. Would highly recommended for whatever might be on their lot.

Very pleased with the service at this dealership.

Always friendly, and when you’re the first one there, they’re fast!

Excellent service

It’s always a great experience at Rusty Wallace Honda!

Great job! Great advisor!

The service department (especially Steve Cox) was professional, speedy and helpful. It is a pleasure to do business with them.

Top notch service and sales. We bought our 2020 CRV there. We have always been well taken care off by their staff at every level

Had a great experience with Dustin! Thanks for taking good care of us!

Great service, very willing to help. Great experience.

Fast friendly and efficient

We did not know exactly what we wanted, but we knew it would be a SUV with good cargo room. We met Brett, a nice young gentleman. We told him what we were looking for. He explained the different models available. Once we decided to look at a Passport or Pilot. Brett took us to see the Passport first. He explained the three trim levels and the features of each. He demonstrated the use of many of the wide array of options. We took it out for a ride, and discussed the engine and handling. He was very knowledgeable and ...

Scott was awesome, respectful, and kind

Awesome service

Professional service, knowledgeable about the vehicle, agreeable, friendly sales staff with no hard sale. Honda offered better than market interest rates.

Service was stellar. Honda’s new car maintenance is really confusing. Honda should explain it better. it is by time not miles for your free oil changes ! So if you come in to early even if your maintenance light comes on you have to pay. Bad job on the warranty explanation Honda for such a great company. Staff in the service Department at Rusty Wallace are excellent and great to work with. They took time and went through the 24000 service warranty with me.

I went in to the dealership, for my first oil change. The service department was very busy, but I am really pleased with service I received. Mr Booth was very professional and explained what they did to my 2023 Ridgeline. I was in and out in less time than ai was expecting.

Jim was absolutely amazing! Made my experience buying my first car super easy and very comfortable!

Randy is the best advisor. He recommends things for me to consider without putting undue pressure on me to act on the recommendation. Excellent service!!

Wendy was great.

the people at Rusty Wallace are so nice i enjoy going there.

Great place for service!

Knowledgeable service manager and quick service. Nice waiting room with lots of chair, tables to work and snacks.

Their Service Department is fast, reasonable, and does good work.

Excellent visit. Got more than requested. Very informative and encouraging to return for any more service needs as they come along for my 100K+ Accord.

Friendly professional service. Thanks Austin Gordon and staff for all your help

Roll out the red carpet, and cue the drumroll! 🥁 My car-buying saga has reached its fairy-tale ending at Rusty Wallace Honda, a dealership of dreams and purveyor of automotive excellence! I embarked on my quest for the mythical 2024 Honda CR-V, armed with a heart full of hopes and an old car that had seen better days. Enter Sir Jim Raley, our automotive knight in shining armor. With a smile as bright as high beams and wisdom as profound as a car manual, Jim catapulted the car-buying experience into the stratosphere of extraordinary! His knowledge was an overflowing toolbox, and his ...

Many thanks to Dustin, for an exceptional buying experience. He was very courteous, friendly, professional, and helpful. He made the whole buying experience enjoyable and one of the best I have had. I love my truck!!

Best service dept in any dealership

Great Advisors and super fast service. Definitely returning for more.

Great people and service at this location. Service department is very friendly and they go the extra mile to help out anyway they can!

Personnel and service were excellent!

Steve Cox was very helpful, didn’t “mansplain,” and the overall service was done quickly

i was looking around at preowned vehicles and was greeted by Sales person Amber Ortiz she was very patient trying to help me find a Vehicle with features and Price range i needed to be at we ended up at Rusty Wallace Hyundai next door to check out and test drive the car i ended up getting which was a 2020 Hyundai Kona Ultimate with only 48K miles on at about the price i wanted to be at Definitly will come back in the future

Jim and Travis saved my LIFE!! I'm not even lying when I say that, I had a tough situation just moving back to the country and needed a car that fit perfectly into my budget. Unfortunately, some guys over at Jim Codgill Dodge tried to scam me good but thankfully Jim saw right through it and helped me avoid it. Now I'm living the good life and driving big in my 2020 Chevy Equinox!! Thanks so much Jim, Travis, Linda, and all the folks a Rusty Wallace Honda!

Thank you Chris Torbett for your help today. You were able to get my car in and get it serviced, while saving me a trip back to Knoxville. Much appreciated.

Friendly, knowledgeable Service Advisor. Service performed aligned with requests and was completed quickly. I’ll be back!

Excellent service and excellent people to work with.

Quick and very courteous service.

Chris at rusty Wallace Honda in service give me the best service here I've ever had

Super kind and helpful. Was able to drop my car off and they brought my car back to me at work. Very convenient!

Sid Booth and everyone there went out of their way to please! I can't say enough about them. THANK YOU so much! I highly recommend Rusty Wallace Honda.

Michael was amazing to work with. He was well educated about each vehicle on the lot, and went above and beyond for my family. We also enjoyed working with Chad, he welcomed us and helped refer us to our beautiful CRV Honda Hybrid. We are already enjoying the gas mileage and all the amazing features. I highly recommend Rusty Wallace Honda, we were treated like family, they were honest, and met the needs of our budget. Will return again for my next vehicle purchase. Thanks again you guys!

very friendly and knowledgeable; patiently explained what the service entailed beforehand and then what was done, including issues and timeframe of what needed to be addressed

The service associate was very nice and polite. He reassured me awith the recall waiting list week fix by other issues I'm having with the popping and crackling noises.

Primary interaction was with Svc Rep, Wendy. Wendy was very pleasant, professional, obviously knowledgeable about my vehicle needs….. a very good representative of the dealership. The customer waiting facilities were great. When I return for further service, I’ll work through Wendy. Thanks!

If you’re looking to buy a new or used vehicle we highly recommend Rusty Wallace Honda in Knoxville, Tennessee. This was the best experience we’ve ever had. Our sales person was Riley Collins; he’s the best! No pressure from anyone and everyone was very polite and friendly. I’m glad that we went there to purchase our car and we’re sure you would enjoy this place also.

Excellent service

I have had my car serviced with Rusty Wallace Honda since day one and Lisa in the service department always takes care of me and makes me feel right at home! Could not recommend Rusty Wallace Honda enough!!

Always great service, with professional work at Rusty Wallace Honda. You know it's done Right!

A large tree limb smashed the rear back window of my 2015 Honda Accord. The next day, I called Rusty Wallace Honda for repairs. The parts department ordered the right replacement window and had it delivered from Atlanta by the next day and it was installed following day! Service advisor, Wendy Thomas, efficiently coordinated the repair process and arranged for payment with my insurance provider, so there were no delays or surprises when I picked up my car that afternoon. Thank you, Rusty Wallace Honda of Knoxville.

Thx Wendy

I just had my car serviced at Rusty Wallace Honda and the process was easy and efficient. Wendy always helps me and makes sure my car is taken care of down to the last detail. Everyone at the dealership is friendly and welcoming! Great service area with drinks and snacks!😋

We have been really blessed by meeting and dealing with ALEX, he went way above his line of duty. How many salesman do you know that would hand deliver your vehicle? There were things that went wrong due to no fault of his and he stayed on top of it then hand delivered our vehicle to us. Omg talk about an amazing person and I would have to put his picture in that slot. If we ever buy another vehicle Rusy Wallace Honda is where we would go and once again speak with Alex, he really makes you feel like ...

Very quick, efficient service, didn't keep me waiting long, and since they couldn't do the repair as the parts needed are on back order, they were very apologetic and will work with me when the parts become available.

Everyone was so nice and such a blessing. I love my new 2024 Civic hatchback. Thank you for everything!

Great customer service from everyone, very relaxed atmosphere, no pressure to buy!

Wendy always does an outstanding job

always fast service and nice people

We love Rusty Wallace Honda! Everyone is so kind. We have had the most amazing experience with the salesmen, the service department, and the entire team!

they worked my car in for routine oil change and tire rotation when no appt was available