Customer Testimonials in Knoxville, TN

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DealerRater Dec 29, 2024

Great experience buying a Honda Accord at this dealership. Very professional, very fast, very efficient.

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DealerRater Sep 23, 2024

Had to get some maintenance on my 3yr old CRV. Randy in service dept was awesome to talk to. Explained my options if I needed my rotors resurfaced or replaced. Very calm and polite man and def would use him again as my service advisor. Getting work done on your car is aggravating and kinda nerve-wracking and he made it a pleasant experience. Thank you Randy!!!!

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DealerRater Jul 29, 2024

My wife and I purchased my Honda Ridgeline from this dealer last month and have been very pleased with it. My salesman (Jim Raley) was excellent and was very easy to work with. Next time I decide to buy another car I will be sure to look Jim and Rusty Wallace up.

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Google Jun 14, 2024

My wife and I had the pleasure of dealing with Scott. He showed a great interest in us as people and seemed like he genuinely cared about us leaving with a good reliable vehicle which made sense for us. It was an easy process to trade in our car and we left with the car we came there for. Travis and Bill are also great people who both went out their way to help us. We will definitely be back for our next vehicle!

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Google May 28, 2024

Had a wonderful experience. Alex Sutherland was super helpful and knowledgeable of inventory. Will recommend Alex and Rusty Wallace Honda to my friends and family.

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Google May 17, 2024

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Google May 16, 2024

Bought a civic here in 2015, and now just got a 2024 CRV EXL. Fabulous customer service. Jim Aycock is absolutely fabulous

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Google May 16, 2024

Rusty Wallace Honda Service Team went far and above in getting our 2019 Honda Passport back on the road. My wife and I were traveling home to NC and 380 miles from home. The drive train started making a terrible noise and the Transmission warning light came on. We were stranded. Robin in customer service was a "rock star" and patiently helped us navigate the service process. Lisa, our Service Agent, was Excellent! Lisa helped us navigate our extended warranty and worked diligently on our behalf and kept us updated. The porters Jeff and Ivan were extremely helpful, courteous and ...

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Google May 16, 2024

If you want a wonderful vehicle sold by a wonderful salesman this is your dealership! I worked with Michael and he was great! Great communication beyond friendly and overall just wonderful!! He worked with me and my husband to get us in my 2016 odyssey and I could not be happier! Definitely give these guys a shot to get you in your next car! We will never use any other dealership again!! They have forever won our business!!!

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Google May 15, 2024

Dustin was extremely helpful and easy to work with. Good job and so happy to have my Honda Odyssey.

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Google May 11, 2024

I bought my Toyota Corolla a few weeks ago and have been very pleased with my purchase. Our sales rep, Alex Sutherland, was fantastic! I didn’t feel pressured or overly sold to during my experience. Highly recommend this dealership!

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Google May 7, 2024

My hubby & I were on vacation in Tennessee & had a concern about our 2019 Honda Ridgeline. We drove to Knoxville to Rusty Wallace Honda (an hour away) because of the amazing reviews and so happy we did. Trish took care of us when we called in and was so wonderful on the phone. She told us to come in & they would work us in as soon as possible because they like to take care of their travelers & that spoke volumes to me. Then we met Lisa who handled signing us in and getting all the information needed ...

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Google May 5, 2024

We had the absolute best experience with this dealership and Jim Raley and the whole crew! 10/10 recommend!

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Google Apr 21, 2024

We just got a new ride yesterday from RW Honda! Our sales person, Jacob O’Connell was amazing to work with and more than considerate with our wants and needs. Once we decided to purchase we moved to finance with Brad. He was also amazing and equally as helpful and friendly. Nobody made us feel rushed or pressured. 10/10 would recommend.

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Google Apr 18, 2024

Jim Raley was an amazing help with our purchase of our new civic! Will always use them for future purchases!

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Google Apr 17, 2024

Jim Raley was great to work with! He made sure everything was perfect

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Google Apr 16, 2024

Was very friendly very helpful was very kind and the best service ever had with a dealership Highly recommend using Jim Thank you for all you done and for all the help

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DealerRater Apr 16, 2024

I was in Rusty Wallace Honda for some service yesterday (4/15) and could not have been more pleased with the service. Eric & Gio got the problem taken care of in a fast & courteous manner. Thank you.

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Google Apr 15, 2024

Great expieriance today buying a pre owned truck at Rusty Wallace Honda. My salesman James Raley was extremely polite and easy to work with. I feel like he did his best to get me a great deal.

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Google Apr 13, 2024

Jim made the process so simple and was amazing!!!

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Google Apr 10, 2024

Phenomenal experience — ask for Jim Raley!!!

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Google Apr 6, 2024

Broke down on our way to Georgia. Car dead on the side of the road. The alternator had gone out. Horrible start to spring break vacation. Insert Rusty Wallace Honda and Wendy Thomas. Amazing woman who went above and beyond to provide us with a tow truck, Clinton Towing, and sent the porter Bud to pick us up!! I was anticipating an awkward car ride there with a man I don’t know…I received the complete opposite. We had great conversation about our dogs and he quickly became a sweet friend with a heart of gold for me and ...

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DealerRater Apr 5, 2024

We saw a ad for Rusty Wallace Honda in our local newspaper , The Morgan County Today. I contacted them about a vehicle for my daughter. Alex (sales) and Chad (GM) were great to deal with helping my daughter get a super nice pre-owned 4runner within her budget! No xx fees or tricks like most dealers. Fast and easy , without being pushy. We will be back.

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Google Apr 2, 2024

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Google Apr 1, 2024

MY EXPERIENCE WITH RUSTY WALLACE WAS A FANTASTIC EXPERIENCE. I ARRIVED EARLY FOR MY APPOINTMENT AND WAS REASSURED IT WAS OKAY. VERY COURTEOUS PEOPLE.

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Google Mar 29, 2024

We got our oil changed with Rusty Wallace Honda and had such a great experience! The workers were all very friendly, completed the work in a timely manner, and the waiting area was clean. Another perk they have was the free shuttle that will take you to several locations while you wait! We will definitely be using them again!

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Google Mar 27, 2024

Where to begin with how incredible the experience I had at Rusty Wallace Honda! You don’t often think that you’ll have an experience at a car dealership that will probably end up being one of the most impactful faith building experiences of your life. But when I brought my vehicle that had lost its transmission while driving in for service team went above and beyond to ensure that Not was, our car looked at, but we were also taken care of. When your car breaks down, it’s incredibly frustrating. Specifically Lisa and Travis went above and beyond ...

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Google Mar 27, 2024

Honestly this Honda team has been an amazing crew, especially Lisa and Travis! I will highly recommend everyone and anyone to come get your Honda vehicle from this location! You will not regret your experience. Lisa, Travis and the rest of your amazing staff, thank you for you guys kindness. It’s deeply appreciated and please continue being beautiful lights for Gods purpose on this earth!

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Google Mar 27, 2024

Lisa and Travis were amazing!!! If you are looking for a Honda, this is the place to buy!

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DealerRater Mar 27, 2024

Shout out to Jacob O'Connell who assisted me with the purchase of my new car. He was polite, professional and everything you would want in a salesperson, no pressure or unnecessary sales pitches. He was able to get me into an SUV that I really like. I can say that he went above & beyond & I really appreciate that. If you go in, ask for Jacob--he is the real deal!!

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Google Mar 22, 2024

Was there today..03/22/24 and purchased a 2022 Frontier.Jacob O’Connell was the salesman that handled my purchase. He was very efficient, polite, and really did a great job thru the whole process.The staff as a whole was excellent. It was a smooth transaction.

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Google Mar 22, 2024

We started on a camping trip and realized our new Ridgeline didn’t have a trailer brake controller. We pulled into Rusty Wallace and talked to Chris. He was amazing! They checked with all of their suppliers, and nobody had the part we needed. We finally ended up driving to an RV dealership to get the part & back to Rusty Wallace to have them install it. They got us right in even though we didn’t have an appointment because they knew we were on a trip. We are so thankful that they cared, were accommodating and helpful. They ...

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Google Mar 22, 2024

While traveling back to Indianapolis from Gatlinburg our Transmission System Problem light came on. We pulled off and the service department was very helpful. Wendy made sure the department knew we were traveling and worked to get us answers as quickly as possible. Tech Michael Elmore was very helpful in explaining what was needed and what our risks were if we continued our journey home. I would recommend them to anyone in need.

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Google Mar 22, 2024

I had the best experience! The salesman Michael was absolutely amazing! Quickest experience ever had at a dealership with the best service.

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Google Mar 21, 2024

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Google Mar 20, 2024

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Google Mar 19, 2024

Wendy was very helpful on my visit.Great place and people

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Google Mar 19, 2024

In and out with a scheduled oil change in 40 minutes. Nice waiting area and friendly staff.

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Google Mar 19, 2024

I always get great service at Rusty Wallace Honda. They get me in quickly and have an awesome waiting area. Work is usually done faster than they estimate unless something arises. If they notice a problem, they always advise you of the problem and what it would take to fix. I never get a hard sales pitch on recommended repairs.

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Google Mar 19, 2024

Service done on time

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Google Mar 18, 2024

Anson and Michael were excellent salesmen. Not pushy. Very courteous and friendly. Finance and management did not continue trying to push further product or services after denial like some dealers do. Would do business with again.

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Google Mar 17, 2024

Bought my very first new new car here. I was so nervous but everyone at Rusty Wallace Honda was so nice and helpful. They made it such a pleasant experience. Thank you, Jim Raley! Customer for life! 😁

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Google Mar 16, 2024

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Google Mar 16, 2024

1st service visit with new 2023 Pilot. Very efficient. Much appreciated.

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Google Mar 14, 2024

I trust this company and will only buy my vehicles from them

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Google Mar 14, 2024

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Google Mar 14, 2024

Great dealership for vehicle purchasing and servicing as well… not a better group of people around…great environment and people who care!

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Google Mar 11, 2024

Very happy with service

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Google Mar 11, 2024

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DealerRater Aug 21, 2022

I recently purchased my new car from this dealership, and I have to say it was such an amazing experience. I had the pleasure of speaking/working with Mr. David F. and Mr. Nick, and they were so helpful. I was very new to this process, so I appreciate their transparency and them taking the time to fully explain every detail to me, as well as making sure I was comfortable with each decision made. They were beyond polite, professional, and helpful. They also made sure they got me an amazing interest rate, and a very affordable monthly payment. I’...

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DealerRater Oct 29, 2021

Our salesman was Brian and he supplied excellent service for the purchase of our CRV

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DealerRater Oct 25, 2021

Anson Angley was very helpful in helping me purchase my car. He was very patient while I made up my mind, and even worked with my children while we worked out all the details Anson even helped get my trade in car from the other dealer

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DealerRater Oct 25, 2021

An amazing experience appreciate it a lot snd got a great car definitely recommend Corey and rusty wallace Honda

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DealerRater Oct 22, 2021

I had been looking for a car for my son for a month and had driven/shopped half a dozen different brands (Honda, Nissan, Toyota, Volvo, Lexus, etc…) and worked with about a dozen different sales associates. Jon Mees at Rusty Wallace Honda in Knoxville was by FAR the most professional and knowledgeable sales person we dealt with anywhere! That guy has a bright future! If you are looking for an auto, I highly recommend you going to see Jon at Rusty Wallace Honda.

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DealerRater Oct 9, 2021

I purchased my automobile last April, and I cannot say enough about how smooth and easy the whole process was. My salesman, Alex Sutherland, was not only courteous and kind, he really listened to me when I explained what I was looking for and how much I wanted to spend. With my credit score being so high, I was told I could purchase any car in the place, but I wanted to keep my car payment low and opted to live under my means. My wishes were totally respected. There was absolutely no pressure to try to get me to ...

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DealerRater Oct 5, 2021

First time purchasing from this dealership, but have a few other relatives that have gone here for a new car with great experiences as well. The entire experience was great, and Jim was helpful, and knowledgeable. I certainly recommend this dealership to anyone looking to purchase a new or used car!

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DealerRater Mar 19, 2021

We are on vacation in Gatlinburg, and on the way back to our condo when we hit a pothole and it busted a hole in the sidewall of our tire. So I had reached out to a dealership and got a lot of I don’t knows and a lot of transfers to different departments within the dealership. But then I called Rusty Wallace Honda dealership and got the info and exact information on what needed to be done to get me back going. Sidney Booth a Service advisor at that dealership made everything great! My experience with him and ...

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DealerRater Feb 26, 2021

I had my 2015 Honda Civic in the service department today. I didn't know what was wrong with it. It was making noises from the passenger side back wheel. My service advisor today was, Jonathan Hurst. He was so nice & concerned, he listened to me about what my car was doing. He helped me with a price I could afford. My car was fixed & I drove off happy. I want to thank Jonathan for understanding, 0listening, & helping me with the price. Jackie Williamson

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DealerRater Feb 7, 2021

First time with this dealership but won’t be the last! The whole experience was the best one can hope for while car shopping! Lisa was friendly, helpful, knowledgeable without being pushy. Five Star Rating without question.

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DealerRater Sep 16, 2020

Great Customer Service, Had my Wife’s 2018 Honda in for Service & added body trim . They went above & Beyond to make sure we were Happy with our visit .

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DealerRater Oct 12, 2019

Jon Mees is a great employee, knew the answer to every question i had. Also very nice and would refer him to everyone looking to buy or sell a car.

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DealerRater Sep 26, 2019

I came in just looking at different vehicles for a future purchase. Jon Mees was an awesome salesman. He was extremely knowledgeable, honest & simply a “down to earth” type of person. These are all important qualities for me when I make a large purchase. I definitely will go to him when I come back soon & recommend him to others

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DealerRater Sep 25, 2019

Gary Christian was very helpful and an all around great person to talk with. He goes above and beyond to be kind,courteous and helpful. He will take the time to answer all questions. Just a great person to deal with.

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DealerRater Sep 25, 2019

Came in and looked at a few cars was taken care of by Gary Christian very respectful dedicated to making sure I was completely satisfied.

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DealerRater Mar 19, 2019

I was very impressed with the great customer service when I took my car in for an oil change. From the guy that greeted me when I pulled in to the lady in the waiting area filling up the snacks, everyone was so friendly. The prices we fair for the quality work being performed.

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DealerRater Mar 4, 2019

Junior Teffeteller is my go to guy! I actually schedule my service visits when I know he'll be working. He's honest & trustworthy. My teenage daughters are even comfortable having their cars serviced, without me being present, because he goes above & beyond to make sure it's stress free for them. He will call me if anything needs attention, which allows my day to be mostly uninterrupted. We have a really convenient set up with Junior that makes life so much easier for mom!

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DealerRater Mar 2, 2019

Service was excellent! I would recommend Chris Torbett and Rusty Wallace Honda to anyone. Chris was very personable and very informative ; never pushy! Great job.

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DealerRater Dec 17, 2018

Took my car in last wk and Randy Owen's was phenomenal! He went above and beyond to provide me the best customer service!! In a world where most people have forgot how to smile it's nice to have someone treat you like you matter.

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DealerRater Nov 23, 2018

Both my Sales Associate Adam Ezell and Eric Dyer were extremely helpful and nice and got me into the car I wanted. They also gave me a deal on my trade in it that really made the whole transaction work for me. Highly recommend this dealership.

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DealerRater Nov 16, 2018

Our experience with our sales person, Kim Coker, was excellent. He was very polite, attentive to our needs, and extremely thorough in the overview of our new Honda.

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DealerRater Sep 24, 2018

The folks at Rusty Wallace Honda are the best! They were very patient and considerate during our purchase of a 2019 Insight! Thank you! They even took the time to explain all the benefits and features of our new car. I would recommend this dealership to anyone and especially Jay Sanders. He knows all about the vehicles and can answer all your questions!

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DealerRater Aug 25, 2018

Just purchased a new Ridgeline. Kim Coker was very helpful and made this the easiest experience I’ve had with the process. Love my new truck

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DealerRater Jul 31, 2018

Had a very good experience @ Rusty Wallace Honda, Knoxville. Got the exact car I wanted in three days! Steve, my salesman was great!! My EX T is sporty and full of get up and go with the Turbo. White Orchid Pearl is such a beautiful color, would even like more pearl in the paint job, just beautiful. Favorite new car I have ever bought! My third purchase since 1995, not a single problem with any of them. Thanks Rusty Wallace, you rock!!

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DealerRater Apr 1, 2018

No pressure on buying the Honda with Sean Baldwin. He was patient and helpful on what we wanted. Sean worked with us on accessories and using the new technology. A pleasure dealing with a young man like him. .

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DealerRater Mar 31, 2018

Sean took care one of my clients that I sent him. He his only recommended and takes care of his clients beyond measure. If you have car needs give him a call!

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DealerRater Mar 31, 2018

No hassle, straightforward answers, honest dealership. My salesman, Jim Aycock, is the best I've ever dealt with. He was knowledgeable, friendly, helpful, not pushy in any way. The finance specialist and service technicians were all helpful. I would highly recommend this dealership and my salesman, Jim Aycock.

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DealerRater Mar 31, 2018

Jim Aycock is great to work with at Rusty Wallace Honda. This is our third Honda purchase from Jim. We will be back. Finance office is very easy to work with.

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DealerRater Mar 31, 2018

Took my granddaughter down to Rusty Wallace Honda to buy her first car. Thanks to Sean she had a wonderful experience. Hats off to Mr. Baldwin, thank you so much!

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DealerRater Mar 31, 2018

My family has been doing business with Jim Aycock for over thirty years and I wouldn’t trust anyone else. He is honnest, trustworthy, and professional. Mr. Aycock’s dedication to great customer services makes the car buying process a lot easier.

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DealerRater Mar 31, 2018

Go see Sean Baldwin, he will make you feel at home and will go beyond your expectations when looking for your car. They have lots of used cars with different makes and models to choose from.

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DealerRater Mar 31, 2018

Jim Aycock, salesperson at Rusty Wallace Honda in Knoxville TN, did an excellent job of explaining the features and benefits of several vehicles I was considering. I appreciated his product knowledge and low key approach. I ended up purchasing a new Honda CRV from Jim and am quick to direct others in the market for a car to Jim.

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DealerRater Mar 31, 2018

Integrity and honestly along with his ability to truly listen and help your specific needs is why I have and will continue to deal with Jim Aycock at Rusty Wallace Honda. I purchased my first car from Jim 22 years ago as a young graduate from UTK and now I am up to my 8th vehicle. My last purchase was a Honda Accord and that car has been nothing short of dependable and remarkable. Thank you again Jim Aycock for helping me and my family.

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DealerRater Mar 31, 2018

Great experience! No pressure sales and very friendly and knowledgeable. I would buy another car there in a heartbeat! Jim Aycock Made our experience a great one!

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DealerRater Mar 31, 2018

Jim Aycock has become a friend and is helpful, striving to meet any needs with practical advice. A good experience. My wife is comfortable going to this dealership alone- which speaks volumes.

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DealerRater Mar 30, 2018

Jim Aycock is an excellent salesperson. He is extremely knowledgeable and helpful. He can answer any question you have about Hondas. I highly recommend this dealership and I highly recommend Jim Aycock.

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DealerRater Mar 30, 2018

Jim aycock is a great sakesman. He took care of our every need. We would definitely buy another car from him and Honda. We live jim and his sales ability

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DealerRater Mar 30, 2018

have now purchased two cars from rusty wallace honda. I have had a great experience both times. I highly recommend Jim Aycock at rusty wallace for your next purchase. He is a wonderful salesman and above all just a very helpful caring person.

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DealerRater Mar 30, 2018

I have purchased and traded here twice now with the wonderful help of JIM Aycock!! I highly recommend him . He will treat you like family and give you the best deal possible!!! Definitely my Car Guy!!

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DealerRater Mar 29, 2018

This is a great car for us sporty great gas mileage but great for the family. Very comfortable ride. And our salesman was outstanding no pressure no hi sales pitch just honest information to help us make the best decision about our new car purchase

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DealerRater Mar 29, 2018

This is an awesome car. 40 great gas mileage but yet a family car too. We had an awesome experience with Rusty Wallace Honda and our salesman Steve Hager was the best

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DealerRater Mar 29, 2018

I recently traded in a Honda Accord for a used Subaru Outback. Sean Baldwin was the salesman who helped me through the process. He was very professional, wasn't pushy, and answered all of the questions I had. The process was seamless and was finished in just over an hour from the test drive to driving off the lot. Great experience. My family always look to Rusty Wallace Honda when we are buying vehicles.

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DealerRater Mar 29, 2018

I live over 100 miles away from Rusty Wallace of Knoxville. I came to them due to good reviews I saw on the internet compared to my hometown’s dealership. They were very helpful through the process of buying my new car. Great warranty, great monthly payment, great people that are down to earth. And that’s what you want, honest people who do not pressure you! Jay Sanders, Jennifer Littleton, Linda Ratarsky were very nice and polite! Overall helpful.

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DealerRater Mar 27, 2018

I purchased a Honda Accord, from Jim Aycock, at Rusty Wallace Honda. I knew the trim level, color, options and the price-point I was in the market for. He made the sale extremely easy. It was truly a non-pressure sale. I received exactly the car I was in the market for, and follow-up was excellent. I would definitely buy a car from Jim again at Rusty Wallace Honda.

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DealerRater Mar 25, 2018

Possibly my best car buying experience - ever. Jim Aycock was kind, respectful, knowledgeable and didn't play games. I highly recommend Jim and this dealership and will shop them again.

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DealerRater Mar 24, 2018

Love Honda cars, I think they are the best engineered vehicles made. Would recommend using Rusty Wallace. Jim Aycock made the buying experience actually enjoyable. Very knowledgeable, thoughtful and kind. Great experience!

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DealerRater Mar 24, 2018

I truly can’t recommend Jim Aycock at Rusty Wallace Honda highly enough. As soon as I walked in the door, Jim introduced himself and welcomed me like an old friend. I was having a hard time deciding whether I wanted a Pilot, Ridgeline, CR-V, or an Odyssey. I’m an empty nester, but I will have a granddaughter in May. Anyone else would probably have been impatient with the time I took comparing the vehicles. Instead, Jim took me on test drives of each vehicle on two different days. He told me that he wanted me to be happy ...

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DealerRater Mar 24, 2018

One of the easiest car buying experiences I've ever had. The whole process was very transparent and Jim Aycock is easily the most knowledgeable and professional sales person I've ever met. We'll definitely buy from Jim and Rusty Wallace again.

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DealerRater Mar 24, 2018

I dealt with Jay Sanders wile looking for a new vehicle. Jay was outstanding, was never pushy and listened to what I was looking for. The staff was very nice and it was great to be able to go to a dealership and get a new vehicle and be in and out in less than 2 hours.

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DealerRater Mar 16, 2018

RW and Jay Sanders helped me with my unique situation. They delivered as promised and went out of their way to help me. This is my 3rd car from RW and my 4th Honda overall. This is my daughter's first car and they were so patient and kind to us. Making sure my daughter understood the process from start to finish. If RW continues to treat us like yesterday we will be lifelong customers.

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DealerRater Mar 16, 2018

We have previously bought 3 cars from Rusty Wallace Honda and had a great experience each time. This 4th time was no exception! We worked with Gary Christian who was such a big help! He helped put our daughter in a 2013 Honda Accord which was loaded to the max! He went above and beyond what he had to just to make sure our daughter was happy and would be driving a safe car! We will be going back in a few days for our oldest daughter to buy another car from Gary also. (This will be her 3rd car from this ...

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